Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I cant find my bill in ee online
Is anyone else’s broadband down in East Kilbride
I am exasperated with not getting any resolution or anyone from EE to handle my complaint of continuous NO SERVICE, NO HOME INTERNET and numerous cases opened, only for EE to send me a text saying case is now closed.it is NOT CLOSED. I am being ignor...
I'm on 900mbps EE broadband at the moment. I'm really interested in the 1.6gbps broadband offering but I don't want the WiFi Extenders, Smart Hub and other extras. I already have a decent Unifi WiFi system including a multi-gigabit router and switch....
I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.My package arrived today and it looks like a smaller box is missing, no idea what it is. I have tried ...
I wish i never switched ISP because my contract was nearly up, you can't use any personal expensive VPNS with EE outright disconnecting you and blocking connection to your device, when i called EE technical support i explained am having issues connec...
How do I set up a new direct debit for my new account
Was using my internet as normal, then suddenly things started to stop working.Restarted my wireless router and now cannot connect to anything on the internet and getting this message appear.I'm on an unlimited data plan with everything paid up on tim...
Been experiencing issues with WiFi it keep connecting and then disconnected me I have tried all basic fixes restarting WiFi and all that have been tried
We have been a victim of a house fire, where we are no longer able to reside at the property for up to a 6 month period.What are our options in terms of not getting charged for a broadband service that we will not be using?Anyone with advice please?...
