Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm getting the most dreadful customer service service from EE. I recently switched my broadband from BT to EE. I cannot access my bills online. I have phoned EE customer service 150 (tech and billing departments) now on 7 DIFFERENT OCCASIONS to try ...
Instructions says it might take 5 minutes to connect, but it's been flashing blue for 4-5 hours. Is this normal??
I have Fibre but not full fibre and was wondering when I will be able to plug my landline phone into a router. My router dont have a phone socket . None of EE plans have a landline now.
Hi. Could you tell me when my broadband contract is ending plz.
HiI changed my broadband and TV (this never worked with BT!) to ee earlier this year and was told at the time that all three would be rolled into one bill and I’d be able to view them via the app. Later that month, my first payment was taken from a c...
I am having exactly the same problem with a brand new router that has been supplied to me for a home move, it will not connect any of my Teckin smart plugs or switches that worked perfectly with my Netgear router and BT home disce in previous house. ...
I am trying to link my broadband to my phone bills and it is asking me for my account number which I put in and didn't work. So just wondered if you can tell me the account number for broadband pleaseMany thanksChris Lawrence
Hello, I have just joined EE broadband and was told by the sells person that I spoke to, that to get my 20 I need to have the internet set up at home first before I ring back and apply the military discount. I waited and just phone and then got told ...
Hello! I have a TP-Link Archer AX11000 router. I have connected it to the wall and used the 3rd party settings. it connects fine, but when I run a speed test it says I’m only getting 600mb at the router. The EE router was hitting 1.6gb.I tried connec...
I'm new to EE and have been provided with a Smart Hub Plus . My master socket is an Openreach 5C with a phone port and a G Fast port. The cable supplied with the hub does not fit in the G Fast port. I am currently using the Hybrid Connect to access t...
