Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We recently got in touch with EE to change our package and were told we would receive a new Smart Hub, prior to this we had an older white router which we could access with the EE Home app. I set up the Smart Hub today.It was straightforward enough ...
Hi,Hoping someone can help.Signed up to EE FF yesterday - I've checked the BT wholesale checker for my postcode - and it says there is a congested duct?Please could you let me know whether any work may need doing - I am concerned about this delaying...
Since my move to ee, I keep getting text messages telling me that I have not returned my BT hub. I returned it months ago and have teh proof of postage. I even received a message telling me that it had been received and I need do nothing more - but ...
Hi,Openreach recently helped my household install a new router, the white Smart Router with a fibre connection. But ever since we switched to this new router, the WiFi has been dodgy. Especially during gaming. Although download speeds have increased,...
I have just switched to an EE router from BT. I have a BT digital voice phone. I have linked it to the new hub and for one day it worked ok. Now I can receive incoming calls but cannot make calls. When I dial a number I get the ringtone then after a ...
I have an EE Android smartphone with fibre wifi. If I buy a tablet just to watch TV streaming on a bigger screen - can I buy a EE tablet for a lump sum outright, switch it on & then login to my router with the router password without paying any month...
I'm looking to see what broadband offers I can get - the shop works fine when I'm not signed in to my ee profile on the website but as soon as I do sign in to buy it comes up with :Sorry, this service is not availableFor broadband deals go to Our Bro...
I recently got my EE broadband activated and its been working well apart from the EE app I've have called the EE team twice and the issue still hasn't been sorted maybe someone on here can help me out when I go on the EE app and go to manage broadban...
Do we know if EE/BT will be selling this service, as OpenReach have confirmed this is available in my area.
Hello. I'm currently with EE Broadband and switching providers in the next few weeks. Do I have to return my EE router? Will I be charged if I don't? Thanks.
