Why does our Broadband signal keep BUFFERING!!!

[daz0624]

Also.....

We've been promised an engineer visit, yet never has one turned up... Yet we've an engineer who lives two doors away but he can't do anything unless his bosses tell him to.

And....

I'm a loyal EE member, Broadband , Mobile Phones and contracts yet we never have a year free of problems and yet my bills keep climbing so, I think it's time Sky got the business..

What do you say EE??

[Leanne_T · Accepted solution]

Hi @daz0624 

Thanks for coming to the community. 

Our Fix An EE Broadband Connection Problem help page has troubleshooting steps to try and you can run checks on your broadband to see what could be causing this. 

If you've tried this previously, please get in touch with our broadband tech guides and they can get the connection and bills looked into for you. 

Leanne.

[XRaySpeX]

@daz0624 : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?