Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. So ive had the 900 for about 3 months ive got the router in the living room and the xbox console on floor 3. I have a booster next to the xbox with a ethernet cable connected. I've never had one issue bet recently ive been experiencing connection...
Hi - can someone from EE technical support please help me with this. I can't be the only customer experiencing this problem. Anyone else out there having the same problem? "Safe search" blocks all the porn sites & probably lots more dodgy stuff that ...
Hi there, I just connected by hybrid connect box to my router, the centre ring is Aqua so is successfully paired with the router. However the signal bars are all red, When logging into the admin console it states that there is no signal and the statu...
Hi, Thank you for your time and hard work. I am sorry to say that I disagree with your current strategy to reduce waste by asking me to return my kit under threat of a monetary penalty. Indeed, although I agree that industries should try their hardes...
No matter whether I try to connect manually or scan the QR code, my EE App refuses to link with router. Always get the message that my router and mobile phone must be connected to the same wifi net work. THEY ARE!!!I urgently need to change my wifi ...
Hello, Can anyone supply an email address that I can email all the poor service I am experiencing since joining
Hi,My broadband contract ran out this month and I've been charged out of contract prices for June (it would have been nice had EE sent me an email warning me before it happened instead of after). In any case, I'm trying to get it sorted out - I want ...
1 week now without any Internet connection 3 separate times engineers have come out and yet still not been fixed. Smart hub still yellow light. Had no updates when it will be fixed just been left in the dark as usual
Need to pay WiFi bill as WiFi not working and can’t even get into bloody app joke
How can you control what device can connect to the Internet and for how long when the app is always under maintenance. This is the most unreliable app I have ever come across. Very disappointing.
