Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43993 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85055 Views
  • 11 replies
  • 12 Helpful

Smart Hub 3 and Smart Wifi Discs

I upgraded my EE fibre broadband from 500mbps to the 1gbps just before Christmas, which resulted in an upgrade of my router to the Smart Hub 3  (SH31B). When I agreed to take the upgrade, I specifically asked about compatibility with my 2 Smart Wifi ...

JamesBlonde by Established Contributor
  • 14333 Views
  • 29 replies
  • 11 Helpful

Broadband super slow 10mbps max

How do EE get away with this dreadful service? EE currently charge me £60 a month for terrible broadband that rarely gets above 12mbps.  Currently it’s. 8mbps.  I have a landline that doesn’t work which is costing money.  I have complained because my...

Resolved! Account Login

They've started to ask for a mobile phone number when I log in and it looks like it's going to be compulsory soon. I don't have one. Any ide what I will be able to do?I was going to use the "Write to us " option but they don't mean an email, they lit...

jekib51 by Explorer
  • 371 Views
  • 3 replies
  • 1 Helpful

EE Home Broadband default gateway setting?

My browser, Chrome, randomly started diverting internet searches to something called s.onlinesearch.com, via a possibly bogus version of Bing.  It would all happen in blink of an eye.  You'd get the Google page with search results, then a bing-esque ...

ATonkin by Explorer
  • 3933 Views
  • 4 replies
  • 1 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Bluenose_Dave by Established Contributor
  • 47132 Views
  • 626 replies
  • 179 Helpful

TV buffering … slow broadband

Continued buffering on TV while watching via WiFi …. I have the full speed package … wondering if anyone else has this . I have repeatedly raised it with EE help , put in boosters etc , but still it struggles . Never had this either BT ever ? 

DandL1 by Investigator
  • 441 Views
  • 8 replies
  • 1 Helpful

UPNP on EE Smart HUB (SH31B) not working

Hello allI have some Apps that use UPNP to Setup Access through the Router.However, it seems that UPNP on the EE Smart HUB does not work.In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a ...

Kncowans by Contributor
  • 465 Views
  • 8 replies
  • 3 Helpful

Broadband not showing on my EE app

Hi All,I've been waiting months for EE to resolve my issue, so I've recently purchased a property and wanted EE broadband in it. Ordered original order through the app and had to get a new order made up due to openreach issue, I've contacted them twi...

dave2771 by Visitor
  • 212 Views
  • 1 replies
  • 0 Helpful