Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a problem with my EE app and my router following a failed upgrade of my tariff during the process. A return was marked on my Smart hub pro which for some reason could not be cancelled. The only option that the person had from EE was to mark th...
Good morning,I was swapped over to EE broadband from BT after renewing my contract with BT. When I was talking on the phone with the person who sorted out my upgrade/changeover I remember telling them I had no home phone so needed nothing relating to...
I mainly use ethernet connections around my house to connect tv's, computers, cctv and we get a super fast connection. Because of the amount of devices, we use two plug and play switches, one downstairs and one upstairs.This set up has been working f...
Just switched from BT to EE. When I search for EE WiFi on my devices it doesn't show and it just connects to the old BT connection which is a drag when I have guests as they are unable to connect to my WiFi. Can anyone help?
I need my account number to register my EE broadband account, but all the instructions are circular - to get the account number, I need to sign in, but to sign in, I need my account number. The EE website says the number is ‘easy to find’ - just log ...
I have had EE FTTP installed today. Previously I was on Virgin BB. I used to have a TP Link Deco mesh for Wi-Fi (Deco P9 connected by ethernet cable to Virgin hub with Wi-Fi disabled - modem-only mode).Any advice on how I connect the Deco mesh to EE ...
Hi all, Since i moved to EE from BT on the 26/03 I have tried to carry out spoed tests via the manage my broadband option and on a rare occasion it does it but most of the time its telling me " you've lost connection" etc. this happens a lot and is e...
I am currently on BT with a Smart Hub 2 and considering upgrading my router to an EE Smart Hub Pro Router Tri-Band 6GHz 5GHz 2.4GHz (from eBay). When using this router, does upgrading your PC or laptop WiFi hardware to 6 (or 7) via a plug-in USB adap...
Hello,So I gave up, for now, on the Smart Hub Plus due to it's instabilities and bugs, and back to using the Smart Hub (2023) that I acquired elsewhere.Is this router meant to be able to interact with the App in the same way the Smart Hub Plus does? ...
Can’t get my EE WiFi to connect to broadband.tried each socket in the photo. Tried the socket that needs a filter and tried all 3 that don’t. tried with an Ethernet cable, with two Ethernet cables and without an Ethernet cable. Tried resetting and po...
