Moving is stressful enough... without this!

[Glenn501]

I'm in the middle of planning a move to a different part of the country. I have set up a new account with EE, whom I chose as my broadband supplier at my new address.  

The problem is that EE intend to wait until the last minute to send the equipment to the address I am leaving. Just a one-day delay to dispatch or delivery will mean I will not get my equipment in time. I have called several times about this issue, but nobody can help me. It has added to my stress at this already stressful time.

So, just to put on record, I will not receive my equipment unless it arrives on or before 18th May 2026. Don't send it to my old address if there is a risk it will not arrive by then!

Thanks

[Northerner]

Hi @Glenn501 

Have you not arranged postal redirection. 

Thanks 

[JimM11]

@Glenn501 Is the Equipment not being delivered to the address were the service is being installed? It is normal for the Broadband hub to be delivered just a few day's before the service is to be activated.