Moving is stressful enough... without this!

[Glenn501]

I'm in the middle of planning a move to a different part of the country. I have set up a new account with EE, whom I chose as my broadband supplier at my new address.  

The problem is that EE intend to wait until the last minute to send the equipment to the address I am leaving. Just a one-day delay to dispatch or delivery will mean I will not get my equipment in time. I have called several times about this issue, but nobody can help me. It has added to my stress at this already stressful time.

So, just to put on record, I will not receive my equipment unless it arrives on or before 18th May 2026. Don't send it to my old address if there is a risk it will not arrive by then!

Thanks

[Northerner]

Hi @Glenn501 

Have you not arranged postal redirection. 

Thanks 

[JimM11]

@Glenn501 Is the Equipment not being delivered to the address were the service is being installed? It is normal for the Broadband hub to be delivered just a few day's before the service is to be activated.

[Glenn501]

There is nobody at the address where the service is being activated. That is, until I arrive on my moving in day.  

[Glenn501]

Thanks for your reply.

As this is the only item in question, I have not set up a postal redirect. This would be rather expensive for one delivery.   

[XRaySpeX]

I'm surprised it's not being sent to the addy where the BB is being installed. It usually is.

I understand this is not a Home Move of EE BB from 1 addy to another, but an entirely new EE install for you.

[Glenn501]

It's a self-install. The line is already in place. Just found out that the activation has been delayed by three weeks even though it is a self-install of a hub. No internet, or TV for 3 weeks. I'm a bit livid tbh.

[XRaySpeX]

I've addressed this point in your other thread.

Altho' the FF line is present there as there's nobody at the new address, they have probably cancelled it & OR has deactivated it.