To try to remedy problems with recording TV programmes, during the last eight months we have had delivered to us three EE TV Box Pro Units, two routers and a new cable. We have also reset the units many times. These replacement units were forwarded to us to eliminate a variety of faults; although none of them succeeded.
To expand, more than twenty programmes we tried to record over the last couple of months have either, failed to record, or recorded part, but no all, of the programmes. England v Panama stopped recording at half time!!!!!
In addition, when fast forwarding through the adverts in some recorded programmes, the screen freezes and returns to the start of the programme, requiring us to fast forward back to the where the screen froze. This takes minutes to effect.
Also, to see the missing parts of programmes, we have to sit through all the adverts within these programmes from commercial stations, such as ITVX, which defeats the objective of fast forwarding through these adverts on EE.
Over the last few months, our experiences have been stressful to say the list. We have spent hours, on the telephone to EE, resetting EE units and using apps to see part watched programmes.
Has anyone else experienced similar problems?
