Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just joined EE and received the new so called smart hub, the set up was easy, however the coverage in my house is terrible and it only provides signal in two rooms, the speed is lower than the promised speed - promised 29mps receive 20 and tha...
Is anyone else having to regularly restart their router after losing internet connection? I’m having to restart it at least once a week, today three times! And even when I have connection it’s so poor that I keep losing access to online meetings whic...
Hello, I have recently moved house. I originally wanted to move my EE broadband hub with me, but this was not possible. I have a new EE hub and password etc. Most phones and devices work well with the new hub. However I have a relatively new Pure ...
Should have switched from BT broadband to EE yesterday. EE website shows order complete, but the broadband and digital voice are still with BT
Before Christmas I call EE Sales to request an additinal Smart Wifi Plus "to eliminate WiFi blackspots..." once I got through to the "right team" on the phone I was told one would be dispatched... Nothing has ever arrived.How do I order an extra o...
Having moved from BT to EE in January , replacing my BT SMARTHUB 2 with EEs SMARTHUB PLUS, I have had numerous issues.I (and others) have reported the problem with CONTACTS .... the inability of the SMARTHUB PLUS to accept exported contacts from SMAR...
Customers moving to EE get it for £30. This is illegal.
Having recently gone over to EE broadband (which was not my intention) I have been bombarded with emails telling me to return equipment. Over the last couple of months having explained to EE that I was a technophobe and had no clue how to set up an...
My bill usually comes out of my bank on the 4th of every month but this month it hasn't been taken. There is always sufficient funds for my bills. The direct debit hasn't been cancelled. Has anyone experienced this?
To whom it may concern I am writing to explain that I had a complaint open with the new EE complaints department regarding my new EE account One of your colleagues from the new EE complaint department was dealing with my account and speaking with me...
