Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40663 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73982 Views
  • 7 replies
  • 12 Helpful

EE Broadband PayPal method option missing

I can't seem to have the option to pay my EE broadband bill through PayPal or Amex card is that something that could be added soon?I've seen that the PayPal option at least should definitely be there according to some wiki pages

moscab1 by Visitor
  • 229 Views
  • 1 replies
  • 0 Helpful

recharge broadband

Hi!i have shifted in an apartment which has EE broadband but not functional anymore due to finished contract etc. Can i recharge it for my use ,paying from my account

Can’t add home broadband to MyEE

Well I’ve just gone through the process of trying to add my broadband account to the EE App and guess what - EE SUCKS!I got sent a code, entered it, got “Sorry, something’s gone wrong our end”, tried again, same message, tried adding via bank account...

KevinJ76 by Investigator
  • 1747 Views
  • 18 replies
  • 14 Helpful

EE Full Fibre Connected no Internet

Hi I have been without EE service for a week despite visits from Openreach & EE. I receive the message "connected,no Internet" We upgraded from copper to full fibre a month ago and until 5 days ago there were no problems. Then I noticed the speed had...

jimathon by Investigator
  • 875 Views
  • 11 replies
  • 0 Helpful

Resolved! Moving abroad

Hello,  I'am about to subscribe to a 24 month broadband contract but I'll probably move abroad within the next 12 months. Will I be able to terminate my contract without early termination fees ?  Thanks Leo

Resolved! EE Smart Hub Plus and digital voice

HiI am switching from BT to EE.  The switchover date is a couple of weeks away. I have just connected my new EE Smart Hub Plus and home phone using the digital adapter.  This is the same setup that I had with the BT router.  After a slight delay, the...

campbela by Investigator
  • 5721 Views
  • 14 replies
  • 2 Helpful