Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why am I unable to download my latest broadband invoice
I changed from a BT to an EE Smart Hub (SH40J) a few months ago and ever since then I have suffered drop outs while using wifi calling.Mobile signal in my area is poor and I rely on wifi calling but it has become almost unusable. I have no issues wh...
Hi all,I am having issues with my broadband cutting my connection to my work's secure access server. I have checked with my IT department and swapped laptops and it's incredibly clear the issue is my home WiFi/broadband - nothing else. After a few ho...
I need to change my appointment time for an engineer coming to install router and set top box . I can’t find where to do this .
I have tried to block websites on the app and my security settings are on moderate yet the websites are still accessible. I had tried no settings and just to block certain websites but that did not work. I then tried the default settings to block the...
I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working....
Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...
Title says it all. Currently have BT Hub 2, about to receive EE Smart hub Plus.Will my existing BT WiFi disc work with new EE hub?Needs to as my old BT Youview box needs the Ethernet feed from the disc to work as it doesn't have WiFi.Thanks John
Hi, I just received my broadband router through the mail? Is the engineer appointment still necessary or can I cancel it somehow and install it myself?
