Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45905 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89370 Views
  • 11 replies
  • 12 Helpful

Not so Wifi Pro

First off the Smart Hub Pro with Wifi 7, is rock solid and fast.But here's the rub: for the poor souls who believe the extenders supplied with the Smart Hub Pro will provide coverage around anything other than a small, terraced, or semi-detached hous...

Problem receiving emails

I have been with BT for many many years. Recently EE took over all BT accounts. This has largely been ok. Recently a forum of which I am a member, has said that emails sent to me by them are bouncing back. I am clueless as to why as I haven't changed...

Resolved! Can not link BB account / mobile account

hi support, Since I am switched to EE bb / sim from other carrier. one month ago. So, now, I  want to link the BB to see the bill, doesn't work. Due to when I link to my broadband , after inputted the account number, then will pop up to input the eSi...

Resolved! WiFi Calling drop outs

I changed from a BT to an EE Smart Hub (SH40J) a few months ago and ever since then I have suffered drop outs while using wifi calling.Mobile signal in my area is poor and I rely on wifi calling but it has become almost unusable.  I have no issues wh...

RobinWad by Investigator
  • 370 Views
  • 2 replies
  • 3 Helpful

Broadband Blocking Remote Sever Access

Hi all,I am having issues with my broadband cutting my connection to my work's secure access server. I have checked with my IT department and swapped laptops and it's incredibly clear the issue is my home WiFi/broadband - nothing else. After a few ho...

Engineer Appointment

I need to change my appointment time for an engineer coming to install router and set top box . I can’t find where to do this . 

Blocked websites not working

I have tried to block websites on the app and my security settings are on moderate yet the websites are still accessible. I had tried no settings and just to block certain websites but that did not work. I then tried the default settings to block the...