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Another day, same rubbish service

Steve1954
Investigator
Investigator

‎10-06-2026 11:09 AM

IMG_4784.jpeg

 Everyday about once every 2 hours I have to reboot the router, tried the fix, no good, if it was a router software update that caused this at least give us the option to roll back to a previous stable version, or are we just going have to put up with it.🤬🤬🤬

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-06-2026 11:19 AM - edited ‎10-06-2026 11:20 AM

Have you run the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎10-06-2026 11:21 AM - edited ‎10-06-2026 11:29 AM

@Steve1954 Your just going to halve to put up with it, or call EE CS and get them involved to take the look see what is going on, you cannot blame the FW update as that may just not be your issue at all.

HELP to 66033 may be one off your options.

ee.co.uk/help/contact-ee

 

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