Contract issue, EE charges what it likes

mikeg1903 · ‎28-03-2025

Hi, I signed up for a contract on understanding landline cost was included, now it turns out I am being billed an additional cost...not happy!!!

Chris_B · ‎28-03-2025

@mikeg1903 the landline can be included for a cost as it’s service provided and you might pay for calls or you might have a call allowance depending on what you chose.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Rach_H · ‎28-03-2025

Hi @mikeg1903,

Welcome to the Community!

We know how important it is for you to know what will be happening with your bills. Do you have a copy of your contract, so you can see if your landline was included when you agreed your new plan?

Rach

XRaySpeX · ‎28-03-2025

Landline is billed as an add-on to the BB. Unlike BB it is on a 30-day notice rolling contract.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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