Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Contract issue, EE charges what it likes

mikeg1903
Visitor

‎28-03-2025 01:49 PM

Hi, I signed up for a contract on understanding landline cost was included, now it turns out I am being billed an additional cost...not happy!!!

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎28-03-2025 02:00 PM

@mikeg1903  the landline can be included for a cost as it’s service provided and you might pay for calls or you might have a call allowance depending on what you chose. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Rach_H
EE Community Support Team

‎28-03-2025 04:31 PM

Hi @mikeg1903,

Welcome to the Community!

We know how important it is for you to know what will be happening with your bills. Do you have a copy of your contract, so you can see if your landline was included when you agreed your new plan?

Rach

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-03-2025 04:54 PM

Landline is billed as an add-on to the BB. Unlike BB it is on a 30-day notice rolling contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP