Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, my EE broadband was activated earlier today. I plugged it to the power source and optical box and was immediately connected to internet. I can also access 192.168.1.254 for admin panel.However, when I tried to setup with EE Home mobile app (both ...
Hi I have just moved over to EE from Sky and trying to set up the websites I had blocked on their service. I have the Smart Hub plus and the app which in the most part seems to be working ok. I don't have any connected devices in groups at this time ...
I have recently been upgraded by Openreach to Full Fibre. How do I get this switched on
My 82 year old mother in law is having exactly the same problem - BT have just upgraded the line to digital voice and she can only receive calls from EE phones - I’ve tried telling BTbtbis but they don’t listen - BT should be utterly ashamed of thems...
I placed an order for full fibre broadband and mobile phone on the 14th January. I was assured it would all be here before sky cut off and the 29th (today)... and it hasn't arrived, royal mail have no record of it either. I currently work from home a...
I have just signed up for EE broadband although I thought I was signing up for BT. The guy who took my order set me up with a gmail.co.uk email address which doesn't work so didnt receive my initial new customer emails. They changed it to gmail.com a...
where can I find out when my contracts end
Hello
I’ve recently upgraded my broadband to the EE Full Fibre service and thus far it’s (as advertised) blistering speeds of 500mbps so no complaints there at all.unfortunately unlike as advertised I have NO App controls at all. I’ve added a picture of th...
