Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been trying to look at available deals for days but they always return an error. any advice please?
Just moved house, trying to setup Devolo 1200 Powerline adaptors (all working perfectly fine at old location), plug powerline adaptor in and connect to EE Router, light continually flashing red, reset, factory reset, no change, CAT cables swapped, no...
Hello I want to leave EE, I am trying to call from overseas, unfortunately they put me on hold for more then 40min. this is unacceptable ????????????this is a scam .....Monday to Friday, 8am to 9pmSaturday and Sunday, 8am to 8pm Call from outside the...
I have just upgraded to fttp after nearing the end of contract, im being sent a new router and received a jiffy bag to return the current one.Am i required to send the old one back, or only if its not needed? Nothing in the letter says its required. ...
Hi there,I currently have the eero system from Talktalk, but I would like to add an old ee router to extend out to my garage. This will be hard wired using a cat6 data cable.I have watched YouTube videos on how to reset the router but eero has an iOS...
NO WAY ON BROADBAND CAN YOU SEE YOUR CONTRACT START AND END DATE, JUST GOING ROUND IN CIRCLES, OBVIOUSLY EE HIDE IT ON PURPOSE AND MAKE IT IMPOSSIBLE TO FIND THE YOU HAVE TO KEEP PHONING AND WAITING HOURS TO SPEAK TO ANYONE. EVEN THE BILLS DON'T SAY...
I have just switched broadband from BT to EE (I know it's the same company, but when we ditched the landline they moved us to a new broadband tariff, and send us out a new router to use).We have an annex in the garden, that I beam the broadband to us...
Im a BT full fibre customer...been looking at EE deals to "upgrade"..All is good, shows the deals, but when i go to my ee account , i have a mobile account andthe system recognises said account, i then get the message in the title:-"your ee account h...
Hello everyone. Having major issues with the new Smart hub plus on WiFi. The connection drops out loads and takes a long time to kick back in. Ethernet is fine as I have sky glass connected and that never drops out. So I think the issue is with the ...
Wasting your time buddy, i've been caught in an ever evolving loop between EE and IPTV provider, in this case Pluto which is legal. Every 60 seconds on any live content it freezes and i have to switch channels to unlock. I have the EE smarthub and th...
