Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I don’t use the Smart Hub Plus. But I would like to use the Smart WiFi plus device as it’s wifi6. Can I just connect it to my own switch and use it as an access point connected via Ethernet? I tried connecting the smart WiFi plus to my own switch and...
I would like to port a telephone number from another service to replace an existing ee telephone number on our contract. Is this possible mid contract?
Our landline telephone usage has changed. I would like to reduce the tariff that we are on fruom unlimited to some thing smaller or if possible cancel the telephone contract component all together (kepp the broadband of course).
I decided to change ISP.I started to order Broardband from you.It came to the account part.I used to have an account with you.****@****.co.ukTRied that.Its still there, i can logon, profile there but cant do anything.Not even a new order!!Account say...
I give up in my quest to join EE.The website, instead of being open and honest, hides key information so the customer cannot make an informed decision. Example:EE broadband customers can also get unlimited sim with £20 discount. Website says click h...
I upgraded to full fibre a couple of months ago, have a new router and all is good. At least it was until ee are persisting in trying to send me a new router. Apparently AI has detected that I have a pendant alarm which may not be compatible with m...
How long does it take for your Internet to come back on after you forgot to pay your bill it them u have payed it
When I had my broadband installed recently, the installer told me I could contact my broadband provider to get a free WiFi adapter card for my PC, which has not got one.But when I called ee the person at the end of the line said they had not heard of...
Had full fibre broadband installed in November and have yet to make a payment by direct debit
How long does it take for the connect to get up to speed, my account is for the 900 but only getting 44 at the moment.
