Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 45477 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88513 Views
  • 11 replies
  • 12 Helpful

EE Smarthub disconnects at ~2300 every night

Hi,have a busy house with 3 kids, so get occasional drop outs during the day, but for the last month the Smarthub has been routinely disconnecting itself from the internet around 2300 every night. This will happen a few times as the evening progresse...

2093280B-F916-4BD7-8383-6D547DA489AA.jpeg
GarethP by Contributor
  • 1044 Views
  • 6 replies
  • 0 Helpful

Resolved! email address for EE

Does anyone have an email address to contact EE? I've looked on the website and can't find it. I have landline, Broadband and mobile with EE.We had a lightning storm last night and now the landline is dead and I can't make or receive call on my mobil...

ct49 by Investigator
  • 4133 Views
  • 5 replies
  • 4 Helpful

Router Config

HiHaving EE fttp installed in a couple of weeks, want to use my trusted old TP-Link router (Archer AX3000) would like to know how to config for EE.Used to use it on BT was simply a matter of connect via PPPoE and entering a username and password, is ...

PatK1000 by Investigator
  • 487 Views
  • 1 replies
  • 1 Helpful

Router

will it cause any harm to unplug my router at night to help save on energy usage. And is it worth switching off the router to save on electricity bills.

SwanJohn by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Resolved! Can you move mid contract without penalty

I'm looking for a broadband supplier - I will be moving to a rental property for about 6 months. The issue is most of these providers have 12 or 24 minimum contract.  Question - if i did opt for a EE contract can you move home and take your contract ...

binky7 by Investigator
  • 700 Views
  • 1 replies
  • 2 Helpful

Gfast, EE, Disconnects from the WAN Side

Posted in the open: @Trillian796 wrote: This is going to sound crazy. But if you forget the 2.4G wifi network (and keep the 5G SSID), especially if you have an IPhone SE(2020) then the disconnects reduce dramatically. sorry for the PM spam but ...

XRaySpeX by EE Community Star
  • 563 Views
  • 4 replies
  • 0 Helpful