Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I am working from home and I was able to connect to work network via VPN for years until this morning. It suddenly stopped connecting. Another collegue who is also on EE cannot connect, but everyone else can.
They came out on 4th to install my broadband but there was a problem and just had a phone call saying they have not had any updates iv had no Internet now for 4 weeks which is ridiculous as iv been with ee since 2012 and its Christmas I have kids wh...
Hello Can I have my ee account number please
Hello I've just set up an account with EE. I've been a customer for over two years, but for some stupid reason I still have to set up an account! You'd have thought that would have happened automatically when I became a customer, but no it clearly is...
I have a garage door opener that shows the wifi connection as 25%, I have 4 BT disc as a mesh system the disc connected to the router is the furthest away from the Meeross device and yet this is the disc that it connect to, i.e there are 2 disc close...
How do I find out the time remaining on my broadband contract?
When you plug your broadband in how long before it becomes active
I recently changed over from BT to EE broadband and set it up all fine but what are the other two boxes. Most likely extension for wifi but no instructions one black and one grey. EE shop didn’t have a clue about them any ideas ??
The light of my moden stay comply red, this one is the 3rd day, I don't have Internet in my house and for make this worse I need the Internet for work. I tray contact EE by phone and they send to me for one application don't work to.
So today the new box was installed meaning the house can accept the 1.6gb fibre. Doing a few speed tests wireless and wired we are getting 900mb-910mb on both. Called up and spoke to a sales rep who said this is normal and that no wired connection ca...
