21-04-2024 08:36 PM
Hello we have had openreach out to investigate broadband not working they have determined that there is a software issue with the router and BT equipment and think that the firmware/software of the router is too advanced for BT equipment. Need this sorted as I work from home and if no working wifi I have to travel an hour and a half into the office and an hour amd a half back home(no fun if on NMW)
21-04-2024 08:38 PM
Why can you not connect to WiFi.
Thanks
21-04-2024 08:43 PM
We can connect but are suffering from frequent disconnections with the hub showing the flashing orange light and this is no fun if working from home phone sometimes shows connected without Internet
21-04-2024 08:47 PM
Ok so when you say BT equipment you mean the exchange not anything you have in your property/router.
21-04-2024 08:49 PM
Probably the exchange openreach are meant to come out this week will get details from them
22-04-2024 08:34 AM
@Eugenedonaghy Which router do you have?
Does your EE service still include a phone service through the phone line or is it digital.
It sound more like a line fault, but Openreach cannot find it, so blame the router!
Have EE sent a new router?
22-04-2024 12:00 PM
We have the latest hub available next time they come our we will be on the phone to EE asking for a new router
It's a broadband/phone package deal the phe is connected to the hub