Ee router compatibility issue

[Eugenedonaghy]

Hello we have had openreach out to investigate broadband not working they have determined that there is a software  issue with the router and BT equipment and think that the firmware/software of the router is too advanced for BT equipment. Need this sorted as I work from home and if no working wifi I have to travel an hour and a half into the office and an hour amd a half back home(no fun if on NMW)

[Northerner]

Hi @Eugenedonaghy 

Why can you not connect to WiFi. 

Thanks 

[Eugenedonaghy]

We can connect but are suffering from frequent disconnections with the hub showing the flashing orange light and this is no fun if working from home phone sometimes shows connected without Internet 

[Northerner]

Hi @Eugenedonaghy 

Ok so when you say BT equipment you mean the exchange not anything you have in your property/router. 

[Eugenedonaghy]

Probably the exchange openreach are meant to come out this week will get details from them 

[Mustrum]

@Eugenedonaghy  Which router do you have?

Does your EE service still include a phone service through the phone line or is it digital.

It sound more like a line fault, but Openreach cannot find it, so blame the router!

Have EE sent a new router?

[Eugenedonaghy]

We have the latest hub available next time they come our we will be on the phone to EE asking for a new router

It's a broadband/phone package deal the phe is connected to the hub

[Wendyrk11]

Hello. Did you get this sorted? I think we have a similar problem. 

[Mustrum]

Hey @Wendyrk11  what issues are you having?

You may wish to start a new thread so that people can try and help you .