Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
where do i find my compensation credit on my account ????
Hi all I'm just here to let off some steam here as I’ve had enough of waiting for EE to install my broadband.My order was made on 22 March which isn’t in grand scheme of things not a very long time ago however it’s just annoying when the date is move...
Hi I have ee broadband and sky with hd how much would I pay for tnt sports please
I was with BT who were fine but weren't perfect. Since it's become EE/BT it's been total rubbish. Most recently, I contacted them 2 weeks ago to tell them I was moving house and booked an engineer for the install. The engineer never turned up - they ...
Want to cancel my braodband
Hello - how do I get in touch with the Trials team? The contact centre say they don’t exist and chat can’t help either. Thank you
Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.
Has anyone been able to connect a CyberPower Battery Back Up unit to the EE Smart Hub Pro? If so how did you source/modify the power lead, as the one on the Pro Hub does not match the one supplied which is for the BT Smart Hub 2.
I signed up to renew my broadband contract along with my mobile contract, I was told that my broadband would be £36.99. I have ended up with a monthly payment of just over £50 per month. This price is stated in my contract, but was not the agreed pr...
My home internet disconnects almost daily at varying time (only started happening approximately 1 week ago, 15/04/2025), I have checked the logs on the router and it states the DSL connection was lost and anywhere from 1 to 5 minutes later it reconne...
