Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1462 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46965 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91622 Views
  • 11 replies
  • 12 Helpful

Gibraltar webmail

Since last Thursday I'm not able to get access this site https://webmail.gibtelecom.net, https://www.gibtele.com/ they only way i can access it is using a VPN , never had a issue since last Thursday 

Banded FTTC

Hi!How can I tell EE to reset the cabinet end of my line? I just changed from plusnet to EE, so same technology, same cabinet end. I used to get up to 35Mbps in this line with plusnet and EE offered the same 36Mpbs with a warranted speed of 20 (I can...

Harland84 by Investigator
  • 692 Views
  • 7 replies
  • 1 Helpful

Is EE worse than the BT broadband?

Hi all I was told when I rang BT when I tried to cancel the Tv package that I needed to change package and therefore a new broadband pack needed to be sent out. They changed me from Halo to Fibre 50 and I went through a few painful days of changing e...

Jeffric by Investigator
  • 796 Views
  • 4 replies
  • 1 Helpful

home wife keeps dropping

Sick to death of my home broadband dropping. It is so random. It could go off for 1 to 10 minutes at a time. Every time I do a service check through mobile app my internet comes back. It's a real pain. I can't report it as it is just so random.

Smee60 by Investigator
  • 547 Views
  • 4 replies
  • 5 Helpful

Help needed!

Hiya all, In need of some help here. This is regarding safeguarding in this Digital World. It appears that protecting your children is becoming harder and harder!The situation is concerning parental contact. The EE Smart Router Manager does not appea...

Chise by Explorer
  • 723 Views
  • 5 replies
  • 4 Helpful

Resolved! Hybrid connect not connecting

Good evening had EE broadband installed today the engineer left without setting up the TV box and hybrid connect. I've done the box without issues but the hybrid connect won't connect constantly flashes with an aqua blue and 2 bars noticed it has a S...