Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need to change my appointment time for an engineer coming to install router and set top box . I can’t find where to do this .
I have tried to block websites on the app and my security settings are on moderate yet the websites are still accessible. I had tried no settings and just to block certain websites but that did not work. I then tried the default settings to block the...
I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working....
Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...
Title says it all. Currently have BT Hub 2, about to receive EE Smart hub Plus.Will my existing BT WiFi disc work with new EE hub?Needs to as my old BT Youview box needs the Ethernet feed from the disc to work as it doesn't have WiFi.Thanks John
Hi, I just received my broadband router through the mail? Is the engineer appointment still necessary or can I cancel it somehow and install it myself?
I've just found out I'm paying for bt broadband via ee at 34 pounds a month but also 30 pounds a month for ee broadband for many months! What the actual f is going on?
I've just swapped broadband from BT to EE as this was the suggested move now that they're one in the same. I've installed the new EE kit in the exact same locations as the previous BT hub and WiFi extenders and I'm having nothing but trouble. The fur...
Recently transferred from BT to EE. BT Hybrid Connect was working along with BT Hub but since transfer has been flashing red ie no 4G signal ? I've tried to reset, switch off and on again etc but I'm not even sure if it's meant to work on the contra...
