Hi all,
I recently went to change me BT account e.g. removing some tv packages we weren't using and removing home phone and there was some issues with my logon making it impossible to do online (I thought they may have refunded these non used services as it was their issue but they glossed over it but hey....). I was then told that BT was changed to EE and I had to change my equipment and open up a new contract. All went well but we needed a broadband extender as the BT one didn't work anymore. I phoned someone and they said it wasn't on my new contract but they would send me one to make things compatible with my previous contract, so great. However when I later enquired after not receiving the booster I received an automated message to say the booster wasn't in my contract.
After a few lengthy online chat sessions I was sent a number to call but then forgot as I went on holiday and I can't find the chats anywhere to get the number again. Does anyone know of an easy way to resolve this? I am willing to pay for the booster but just need to know the compatible one (Although I don't believe I should have to since they told me they would send me one).
Thanks
