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No internet

Samantha922
Visitor

‎09-08-2025 09:02 PM

Iv done the online checks and everything is saying that my internet is fine however after over an hour trying to reset reboot and everything google says we still have no connection! Is anyone else having these issues? 

0 Helpful
2 REPLIES 2
Michael_D
EE Community Support Team

‎10-08-2025 08:29 AM

Hi @Samantha922 

Welcome to the community.

Has you connection come back since last night?

If not, there are some handy steps to follow on our Broadband Help page, including how to check the line and area for problems, and if it is still not working, how to get in touch with our tech guides to look into it further.

Michael

XRaySpeX
EE Community Star
EE Community Star

‎10-08-2025 10:50 AM

Let's be clear! Google is saying you've no connection? How are you getting to Google when you've no connection?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP