Broadband Down Filey - North Yorkshire?

[Adamd90]

Does anybody know if the broadband is down in Filey/Scarborough area, North Yorkshire?

How on earth do EE think its acceptable to not have a 24hour customer service team? Do we all go to bed at 9pm?? Ridiculous that I have to ask other customers about information which should be provided by the company I pay for the service.. anyway, rant over! Is anybody else experiencing the same issue?

Thanks

[Matt_124 · Accepted solution]

You can text HELP to 66033 to run an automated check on your line. This will verify if there is a fault and log it so that it can be fixed.

Broadband faults are not always area-wide, but can be specific to your line.

[XRaySpeX]

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.