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Poor Service

ed331
Visitor

‎05-09-2026 03:32 PM

Anyone else had multiple issues with EE and poor customer service? Highly dissatisfied. The hub they sent doesn’t even work & for some reason I have to wait 2 months for my broadband to be set up. This is poor. Going to look at other providers and willing to pay more if needed because this is just unacceptable. 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎05-09-2026 05:17 PM

Hello @ed331 ,

Welcome to the community,

Did they give you a reason for having to wait for 2 months? This is not down to EE, but Open Reach for the delay. 

EE should be able to provide you with a mobile router in the meantime until it is set up.

Do they have to connect you with fibre broadband, which will need an ONT, or do you already have one?

I would definitely try and find out why it is going to take so long, not sure if any other providers will be quicker, especially if it is with Open Reach.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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