Poor Service

[ed331]

Anyone else had multiple issues with EE and poor customer service? Highly dissatisfied. The hub they sent doesn’t even work & for some reason I have to wait 2 months for my broadband to be set up. This is poor. Going to look at other providers and willing to pay more if needed because this is just unacceptable. 

[Schockwave · Accepted solution]

Hello @ed331 ,

Welcome to the community,

Did they give you a reason for having to wait for 2 months? This is not down to EE, but Open Reach for the delay. 

EE should be able to provide you with a mobile router in the meantime until it is set up.

Do they have to connect you with fibre broadband, which will need an ONT, or do you already have one?

I would definitely try and find out why it is going to take so long, not sure if any other providers will be quicker, especially if it is with Open Reach.