Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I’m having an ongoing issue accessing the MoneySavingExpert (MSE) forum when using my home broadband.I can browse the forum, but every time I try to log in or register, I get stuck on a “Just a moment...” Cloudflare screen. It never progresses pas...
Hi all, I work for Openreach and recently switched from BT to EE. However I wasnt allowed to upgrade to the top FTTP speeds only 900mb. Will this be changing anytime soon?Many thanks
So I'm a year in to my 2 year full fibre 500 contract, and I've just seen the same contract on the website for ELEVEN POUNDS a month cheaper, despite my contract apparently being a retention offer.I'm a long time customer of both mobile and broadband...
Has anyone had success setting up Port forwarding on EE Smart Hub?I need to recover remote access to a Loxone heating control system which worked absolutely fine on a BT Home Hub
not able to view my bill via the app or online and my broadband speed is not what it should be and hasnt been above a 1000mbp for six months .....when i am paying for the busiest house hold which should be 1.6 gb download speed ......this is a joke a...
Morning All, I am new to this so hopefully get it right. I changed to EE broadband from sky on the understanding it would be as good or better. I had Smart Hub Plus turn up but that's all. I've had problems with wifi in the past because of the positi...
The second broadband outage in under twenty four hours in LE12. This is not good. Only recently switched to EE broadband too.
My broadband bill has jumped up exactly £10 per month. Has this happened to others, and if so why?
I would like to change to the cheaper package thats for the same things, 27 pound a month instead of 40, i was 32 but bt put it up then switched to ee. I can purchase/select the new broadband package, but cant deselect the original, last time i did t...
Hi. I am with Virgin and am considering switching to EE Full Fibre as costs are lower. I have tried the EE route to see if my address is on the full fibre map but get only options for broadband. Does that mean that Full Fibre is not available to me y...
