Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've recently started a new broadband account and am 3 months in. The contract started in February 2025 at the agreed price of 25.99 for 24 months after an error on my previous account. When starting a contract should the price that was given on the ...
I joined EE Broadband and EE TV from BT back in October 2024. I already had an EE Mobile account.Since joining I have not been able to view any account details for my Broadband or TV, although my direct debit is being taken OK. When I phone the hel...
My summerhouse is 30ft from house trying to get WiFi have got two extenders no joy will having an ethernet cable from hub to summerhouse work.
I need to change engineer appointment of broad band installation. So how I can do
hi I'm currently on the 3 months free broadband deal. I start paying in may. I've had to change the payment date due to it being different from what I agreed to. Do I still have to pay a fee?
Hi I recently changed from Sky to EE. The salesman who came to my door told me EE do all the work for you & everything would be transferred. I have just found out this is not the case & still have a Sky account too, owing over £200. Did anyone el...
I have been paying for broadband for several moths from you, but I am not living in the property yet, I wanted to use your EE Wifi service, but for some reason my broadband package has not moved over from BT to your website, yet I'm paying you.
Greetings,I was on a BT package that provided a free WI-FI extender disc with my router as my room is a Wi-fi dead spot.Recently an engineer came and replaced our BT Smart HUB with an EE SH32B Smart Hub. Unfortunately, the BT Wi-fi extender disk hub...
Hi.... this is my first post so be gentle lol. I've had EE broadband for a while now with 2 mesh disks but struggle for decent bandwidth on the furthest disk in the summer house. I know the bandwidth halves on each disk you add to the chain so I'd li...
Why does my App show my broadband bill as being £71.61 when it should in fact only be £32.99.
