Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have been migrated from BT to EE with BT committed for the same plan and service but I was not getting the same service and plan , I contacted EE which EE asked me to pay more for the same plan so I have asked to cancel as I wasn't getting the c...
We originally applied to have full fibre installed early Feb 2024, and was given an install date of the 23rd of Feb. The Openreach engineer came out to install the fibre on the 23rd but found our ducts to be inaccessible, so he tried our neighbours (...
I am trying to pay my bill via the website and it will not accept my account number, is this the same as the billing number?
how do i cancel my broad band contract
I switched from BT to EE in an EE shop recently and I’m still receiving my usual monthly bill from BT £70 and another from EE.£35.89I was told I’d still receive a bill for my mob until contract runs out in June ie £15 and I get that. So I’m getting a...
I phoned BT just to get access to my invoices from Jan 2022 (which I never got)…. Instead I was sold a switch from BT broadband to EE. This was the worst decision ever….. the salesman knew nothing…. He didn’t tell me my Hive system would be redundant...
Good afternoon,Just switched over from BT Broadband to EE and received an email this morning from EE to view my bill.On my laptop tapped the button 'View My Bill' which was on their email which took me to the home page which says Welcome Robert.Scour...
hi how do i go about changing my wifi password? x
Hi there, first post for me.I have been with BT for years, but after continued issues with our connection being disrupted by weather due to the copper wires coming to the house I've upgraded and gone for the gigabit fttp Had it installed yesterday an...
Just signed up to EE Broadband from BT, have had an EE mobile account for years. Trying to link a product but it's asking me to call 150 to verify myself, spent 11 minutes holding and I haven't got time for that. Can someone help?Thanks.
