Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m on EE broadband. I’ve just told them I’m moving home. They told me that this ‘triggers’ a new two year contract at more money than if I was a new customer (although how you trigger an idea is beyond me). Also, if I don’t take them with me to the ...
Got told to keep BT Smart Hub 2 when switched to EE at end of BT contract. No choice given. Bought EE Smart Hub SH32B from Ebay- new. But found as it is FFTP cannot connect to broadband. EE Help was useless. I wanted to get WIFI 6 as existing hub onl...
How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts. Now we are cutting out at least once a day and it is bec...
Can anyone tell me if the new Smart Hub Plus router which has been released not long ago has the ability to split wifi bands?
Hi, I had EE's Full Fibre 900MBs package installed on the 14th, the speeds over WiFi are brilliant on devices with WiFi 6, but poor over CAT8 ethernet.On my iPhone 13 I'm getting the below:On my laptop (gigabit NIC) plugged directly into the router I...
Anyone else lost broadband and consequently phone?
I had an EE representative at my home on June 26, 2025, recommending that I switch broadband providers from Virgin Media to EE.I explained that I was still contracted with Virgin Media, but the EE representative assured me that this wouldn't be a pro...
hi,just changed from Plusnet to EE and got a new router. I have a cctv camera which connects to the wifi and internet through a wifi extender (it doesn't have a good enough signal to connect direct to the router). It used to work fully through the P...
Just recently upgraded to the new EE super internet. my tv cannot connect to WiFi (shows as disabled) but is working on all other devices. The tv is also brand new, running android OS. it was working but now it’s just stopped connecting - extremely ...
Hi,I had a BT account with broadband and landline and have been moved over to EE but I can’t find any billing information. It states on EE that my account is closed which is referencing when I had a mobile phone contract with them. Can anyone help me...
