Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44114 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85354 Views
  • 11 replies
  • 12 Helpful

FTTP Install stuck

Hi Everyone,I've got an order in for 1.6Gbps 'Busiest Homes Bundle' FTTP which required an external build (BT Wholesale checker showed "Multi Dwelling Unit Residential MDU Built to Curtilage External Build required.")The Openreach Build Team attended...

My broadband damaged

My router box fell down and its not working what shall I do ? And what is the charges I have a contract and It is my first month

Phone line keeps cutting out

Moved to EE from BT a few months ago.  The service was pretty good until I installed the EE router, since then the home phone line keeps cutting out.  I reboot the router and get a voice message when I try and use the phone.I’ve raised this with EE s...

Morlok by Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful

Cust services broadband

I recently changed from BT to EE Broadband (fibre), i got 1 x smart wifi extender boxes with the main hub but this does not cover all of our house. I spent around 20-30 mins convincing the customer services person the one smart wifi box didnt cover o...

Fiesty88 by Investigator
  • 384 Views
  • 3 replies
  • 0 Helpful

Move from BT to EE

A couple of weeks ago my mother was told by BT that she would have to move her phone / broadband account to EE. She agreed to this and on 13 June an engineer from EE visited her with new equipment. This move has not gone well however. My mother is in...

Derek375 by Explorer
  • 413 Views
  • 1 replies
  • 0 Helpful

Landline

If we give up our landline/telephones can we continue with broadband?  Are there cost implications? Thanks

Issues connecting to router

Hi, I have a new EE setup (previously BT) of smart hub plus, hybrid connect and smart WiFi plus.  I am getting issues where devices which were connected to the router all of a sudden cannot connect and will not connect using WiFi. First my EE TV box ...

Dwozza by Explorer
  • 1003 Views
  • 2 replies
  • 0 Helpful

Resolved! Setting up BrightBox 2 as a bridge and access point

If this query should be in another forum location please advise.Hi All.I want to link a couple of PCs to a 2.4GHz hotspot using a BrightBox2 as a bridge and switch. There have been some articles on the forum whose links give me an unhelpful access de...

PS56 by Investigator
  • 988 Views
  • 15 replies
  • 1 Helpful