Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently agreed with a BT/EE salesperson to upgrade to Full Fibre broadband and was told we would need a new hub. We are expecting somebody to come to connect us but haven't been told when.Previously we had a BT hub and a few extenders and I was e...
hi everytime i go in the ee site to check my bill i cannot see it it tells me there is a fault and i cannot see my bill ,and try tfreshing the page or check later !this is a very bad system and needs sorted out as i couid not see my last bill and i h...
Hi, I currently have BT broadband with 70Mbps FTTC. Thinking of upgrading to 900Mbps FTTP with EE. At the moment my hub is in an upstairs room and I have two PCs wired direct. WiFi has always seemed pretty solid throughout the house. With FTTP I th...
Hi all, I swapped my full fibre broadband today from sky 150 to EE 300. Activation day today, plugged EE router in this morning, started working perfectly, no problems. Went to work, came home around lunch time to no BB connection. The LAN light on t...
I signed up for broadband on 3rd May . The plan is called "All Rounder Full Fibre Gigabit" 24 month contract. I am currently with BT and my activation date for EE is 2nd June. I am going to be charged £83.99p per month when I start on 2nd June. This ...
Hi,I have a few questions regarding broadband account setup.Is it possible to have two separate EE broadband accounts under two different account holders, at the same address, using the same router or line?The current router was provided with an exis...
I just wanted to know how long it will take for my broadband and tv services to turn back on after paying an overdue bill
HelloHi there,About a year ago, I was sent an EE Smart Hub, but I honestly can’t remember why it was sent to me. Right now, I have BT Broadband with a BT Smart Hub already set up and working fine. I also have access to EE WiFi for free through my BT ...
Hello,I am having issues with my EE broadband connection, have had the router replaced by EE and have had the white modem box on the wall replaced but is has not fixed the issue, I have my TV connected by cable straight from the router into my TV but...
I recently upgraded to 1 gig fibre and moved to 'the new ee' from a legacy ee broadband account. Since this change, my Zoom video quality is terrible. When I look at the statistics on zoom, im getting massive packet loss 60-80%. This was fine before ...
