Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45487 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88550 Views
  • 11 replies
  • 12 Helpful

Broadband

Does anyone else have issues with EE broadband dropping constantly every single day and what ever they do doesn’t make any difference then you have to start all over again waiting ages to get them to call you back? I’ve not even had it 5 months and i...

Resolved! Wifi connection to alexas dots etc

I have just set up new router which is aqua blue, i have wifi connected to phone but my echo dot etc has not connected to wifi. What do i need to do to get through to alexa ? I am already set up on alexas app from old router.

Lin28 by Investigator
  • 1052 Views
  • 8 replies
  • 1 Helpful

Mobile and broadband

Does anyone else have trouble with their WiFi connection dropping every single day or can’t connect to the thing? Sick to death of contacting customer useless support. I can’t even get WiFi in back bedroom with the sh!!y service and constantly gettin...

Migration from BT to EE - Smart Hub Plus

I recently placed an order to move from BT to EE - I specifically wanted to do this to access new router technology such as WiFi 6 and smart controls in the Smart Hub plus.I was advised at the point of order that I would get this equipment, but now t...

swarrin by Explorer
  • 12290 Views
  • 20 replies
  • 2 Helpful

Full fibre 500

I feel like ee just don’t care about their customers I’ve been waiting 30 working days for my internet to be installed, I’ve had no calls, no text, no updates on when I will get my internet installed I could of chose sky or any other broadband but I ...

Kyron19 by Visitor
  • 503 Views
  • 2 replies
  • 1 Helpful

FTTP Lasted 4 days

This is disappointing. I’ve been with EE on a 1.2Mb ADSL line since 2017, so when FTTP became available this September, I immediately upgraded to a 150Mbps service, which was amazing…..…for 4 days. Then the cable stopped working.Openreach engineers o...

Dennis66 by Established Contributor
  • 586 Views
  • 5 replies
  • 1 Helpful

Not had X-Box game pass sent

Hi everyone,I wanted to share my experience with switching to EE, which has been quite challenging. We made the switch primarily for the Wi-Fi 7 card in my PC, expecting to receive the Wi-Fi 7 Hub. Unfortunately, we were misled and ended up with the ...

Pixamy by Investigator
  • 580 Views
  • 5 replies
  • 2 Helpful