Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45912 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89386 Views
  • 11 replies
  • 12 Helpful

New customer

Ive just recieved my new EE router for Broadband, i am currently with a nother supplier with EE switch over taki g place on 20/11/24, when do i plug in my new EE router??Can that be done now without losing connection with my current supplier or does ...

MrAzz by Explorer
  • 374 Views
  • 4 replies
  • 0 Helpful

How to set up hibrid

How to connect to ee network with box as waiting to get broadband installed in mean time I got hybrid I can't work out how to connect to network with connect to wall

Jadeeb92 by Visitor
  • 477 Views
  • 4 replies
  • 2 Helpful

Call log request

I’ve requested a call log request for the last week about a week ago and still haven’t received it  [Mod edit: Move to own thread & add title]

Upgrade from Fibre 36 to Fibre 150

My area has just been upgraded to full fibre. At present, the deal offered by EE for Fibre 36 Essentials and Fibre 150 Essentials is £29.99/mth. However, as I moved from BT to EE, I have a discount on Fibre 36 of £5.Can I be upgraded to Fibre 150 at ...

Erskine by Investigator
  • 2169 Views
  • 9 replies
  • 9 Helpful

Internet connection

I have my broadband through openreach/sky & an iphone 7. recently my phone has stopped connecting to the internet - I can get Wi-Fi and but no internet connection. I have rebooted everything several times & rest my phone's network settings but nothin...

PaulS61 by Explorer
  • 469 Views
  • 4 replies
  • 3 Helpful

Resolved! How much data am I using?

I have an unlimited data plan at home.  I want to know typically how much data I use.  This is because I will be going abroad and will buy a temporary e-SIM for a week.  I need to know my typical data usage so that I can make a good choice.I went to ...

Unused Equipment

I have to return an unused (......apart from powering up) replacement Smart Hub because it didn't solve the problem. Does it just go into the returns bag without comment?

TallSteve2 by Valued Contributor
  • 333 Views
  • 1 replies
  • 3 Helpful