Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just over 7 days ago I was conned into moving in group from BT to EE, I was told the technology was better than BT but since I moved my broadband has cut out multiple times, sometimes for over an hour, I work from home so this is a sh*te service. It ...
I need to relocate the internal broadband fibre modem from one room to an adjacent room. The current location is going to become an ensuite so can't contain a powered device. Should be straightforward methinks -just get in touch with ee and they wil...
So I had engineer visit yesterday to connect me to full fibre. That went very smoothly and didn’t take very long at all. However EE have dropped the ball already as they offered me appointment a week early than original date but hub is still not here...
Why is it taking so long to upgrade my broadband? I was told 48 hour max, 7 days ago!!!!
Since being moved over to EE from BT my broadband signal keeps dropping.which is no good as I work from home. I’m not even getting my guaranteed speed.whats going on?
I got migrated from BT to EE via a telephone conversation with what is now apparent a EE salesman '' nothing to worry about, we will do everything ''. I am now some 4 months later being threatened by BT for £1500.00 for coming out of my contract and ...
I have the feeling this will be a completely pointless waste of time and effort on my part but well, The "Unwanted" move from BT to EE have now been completed which quite frankly is a ridiculous breach of T&Cs as I am pretty sure I couldn't just chan...
I am a new customer and cannot access my bill on the website or app. This service has never worked for me. What can I do?
I am trying to order a broadband and TV package from EE. Total is £49.00when they then ask me my current supplier i say BT and they automatically send me to BT who say it will £107.00 BT currently give me 35mbs for ££90 !! + phone+ TV
Hi,I was watching YouTube and at 2am the Internet dropped out. I checked the router and the blue light was flashing orange. I reset the router, checked all the cable and went into the router settings to restart the router but nothing worked i notifie...
