Slow speeds

[CSWE99]

Hi, I had EE's Full Fibre 900MBs package installed on the 14th, the speeds over WiFi are brilliant on devices with WiFi 6, but poor over CAT8 ethernet.

On my iPhone 13 I'm getting the below:

On my laptop (gigabit NIC) plugged directly into the router I get anywhere from 250MB/s - 320MB/s over CAT8 ethernet, and similarly on my PC I get anywhere from 200-300 over a 2 gigabit powerline adapter, CAT8 ethernet to my PC which has a gigabit NIC:

*Above photo taken on PC, not laptop

Both PC and laptop are up to date on OS and drivers, bloatware removed from both and no viruses. I've tried rebooting the router and tried different ports and cables and the speeds stay in the same kind of region.

Confusing to me is that I'm achieving an almost perfect upload speed on both laptop over ethernet and PC over powerline, but no where near the 700 guaranteed or 900 package.

Is it possible this takes a week plus for the line to optimise, or is it possible something else is going on? Any help would be appreciated!

Many Thanks,

Callum

[JimM11]

@CSWE99 What speed do you get with all wi-fi turned off, and only one device connected to the Ethernet, assume that is you laptop, PC connected over powerline or which ever way get the powerline disconnected and single Ethernet connection! If you wish to test powerline speed then units next to each other for testing purpose only!

Pictures need to be approved for viewing. As you mention wifi6 will make the assumption you are using the EE Smarthub+ router, but link below for you to go see and say! NO extenders in use also?

 https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[GSukvhinder]

Powerline will never give full gigabit, 200–300 Mbps is typical. Maybe also try a different LAN port on the router

[CSWE99]

Hi,

Thank you for the reply. Apologies I didn’t realise photos need to be approved, you’re correct in that it is the Smart Hub Plus, 4x 1GBe lans. No extenders being used.

Pictures were screenshots from thinkbroadbands speedtest showing 220MB/s download and 105MB/s upload, and a screenshot from the EE app showing WiFi speeds of 699MB/s download and 105MB/s upload, though this was stood ~5 feet away from the router.

I have disabled WiFi and removed all other ethernets, and connected laptop via ethernet and the speeds are within the same 200-230MB/s download range.

Tried both powerline adapters in the same room as the router, on different sockets, connected to my laptop with nothing else plugged into the router and again only receiving 200-230MB/s across a few different test sites.

It doesn’t feel like a hardware limitation to me, on my previous provider I was receiving almost gigabit speeds with the exact same setup, over powerline with the same cables, but WiFi was crap. Since swapping it’s been the opposite lol

[CSWE99]

Hi, 

Thank you for the response.

You’re correct that powerline will never achieve maximum for the speed it advertises, but it depends. 

I’ve used powerline adapters for a decade in my home, I’m forced to as the router is on a different floor on the opposite side of the home - but I have had 500MB/s-700MB/s download speeds on the same powerline adapter on previous providers.

Connected via CAT8 ethernet to a laptop with a gigabit NIC, WiFi disabled and nothing else connected to the router I am still only getting 200-230MB/s download - same as powerline adapter running across the house.

I have tried other CAT8 and CAT6 cables and results are the same. 

I know it’s not an issue with the laptop or the PC as the laptop is used at work and over ethernet reaches 900MB/s, and the PC on my previous provider reached anywhere from 500-700 on FTTC, so depending on time of day it would be better or worse.