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Smart Wifi Plus causing device drop outs

JPC68
Investigator
Investigator

‎12-03-2025 09:56 AM

Hi

I have just switched from BT Broadband to EE. They replaced both the main box and my BT booster disc - the latter with a Smart Wifi Plus. However if I turn that on it causes random drop offs of devices upstairs (where the Smart plus box is).

If I unplug the Smart Plus everything connects ok (although slower than when I had my BT booster.

Is there some system setting changes I can make or do I need a new piece of kit? 

Thanks in advance

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5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

‎12-03-2025 01:56 PM

@JPC68 Have you tried moving the position of the Smart wireless extender device?

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JPC68
Investigator
Investigator
In response to JimM11

‎12-03-2025 02:19 PM

Thanks for the reply - yes I have - unfortunately the issue only stops when I unplug it!

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to JPC68

‎12-03-2025 03:30 PM

@JPC68 Are you a mobile only person or have a pc/laptop connected to router or extender?

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JPC68
Investigator
Investigator
In response to JimM11

‎12-03-2025 03:58 PM

Ipad, iphone, windows PC and laptop connected

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to JPC68

‎12-03-2025 04:01 PM - edited ‎12-03-2025 04:10 PM

@JPC68 From the laptop or the pc then http://192.168.1.254 will open up the web interface, the latest FW is posted below, you need to look at the Status screen to see what the router is on, and the Advanced Wireless to see what the Smart wireless extenders are at. Ideally FW for both matches.

FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025

If you find that the extender is not where it should be, the advice seems to be, connect it to the router by the supplied Ethernet cable and leave it until it get's it's download. Same goes if the Router has not updated, just be patient, EE will push it when they can.!

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