EE WIFI control setup password problem

[JimmyKammi]

After Broadband changed from BT to EE, I tried to setup the WIFI control on the EE app but not successful. It always said my password is not correct and need me to check the password of back of the router. I rechecked many time and I sure I typed it correctly. Please help! Thanks.

[Mustrum]

@JimmyKammi   which router do you have?

Are any of your WiFi devices connected?

[JimmyKammi]

I am using the BT Smart Hub 2. Mainly connected to mobile phone or notebook.

Thanks 

[Mustrum]

@JimmyKammi   you will need to use a browser to control the router, I don;t think the app works on the BT Router.

[JimM11]

@Mustrum Latest EE FW to the BT Smarthub2 has supposed to have fixed the EE App connecting to it!

[XRaySpeX]

FW=Firmware

[JimmyKammi]

Thanks and I try to find the firmware to update.

[JimM11]

@JimmyKammi There is NOTHING for you to find, BT/EE control the update to the router, so you cannot do it or apply it!