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Engineer

AJ_99
Visitor

‎23-07-2025 10:56 AM

An engineer is expected to come today between 8am to 1pm. I have not received any message or email from the engineer saying that they are on their way. I called the actual  EE broadband customer service, they said they dont have any information or details for the engineer. Is this company an actual joke or what? 

0 Helpful
2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎23-07-2025 11:00 AM

@AJ_99   the engineer will be from Openreach, and it is not 1pm yet. 

No doubt you are not the only job the engineer has today and will get to you when they can.

 

Christopher_G
EE Community Support Team

‎24-07-2025 09:39 AM

Hi @AJ_99 

Welcome to the community.

Did you hear from the engineer? Have you spoken with our Customer Support team since your community post yesterday?

Chris