Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HelloHi there,About a year ago, I was sent an EE Smart Hub, but I honestly can’t remember why it was sent to me. Right now, I have BT Broadband with a BT Smart Hub already set up and working fine. I also have access to EE WiFi for free through my BT ...
Hello,I am having issues with my EE broadband connection, have had the router replaced by EE and have had the white modem box on the wall replaced but is has not fixed the issue, I have my TV connected by cable straight from the router into my TV but...
I recently upgraded to 1 gig fibre and moved to 'the new ee' from a legacy ee broadband account. Since this change, my Zoom video quality is terrible. When I look at the statistics on zoom, im getting massive packet loss 60-80%. This was fine before ...
Hi am not getting good signal in my bedroom I need and additional box
I have been charged for my old broadband and my new broadband so it looks like my old broadband has not been cancelled
I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for sever...
I’ve cancelled my EE broadband contract but not received the returns bag. Any idea how I can request this?!
Hi,I have just renewed my Broadband/Landline contract with BT. (Still in the cooling off period). I also requested a tech guy to check out my wifi as it has a few issues. One of the things that came up was that my existing router may require upgrad...
Just moved from Virgin to EE 2 days ok. Managed to connect all other devices to the Wifi except my Epson ET2720 printer (which worked fine on old internet). I have tried everything:Uninstalled and reinstalled driversDone a factory and hard reset on t...
UPnP was not working on my Xbox series x, I tried to reset my modem and router with the UPnP turned off to reset it. Now my router won’t connect to the broadband. I live in Torquay, Devon. Is anyone else having service issues, currently, in this are...
