Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45939 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89426 Views
  • 11 replies
  • 12 Helpful

New EE Hub not connecting to Aurora AOne Hub

We have recently switched from BT to EE full fibre. All of our devices transitioned to the new hub apart from the Aurora AOne Hub (the red exclamation mark flashes). We have been in touch with AOne support and they are blaming the EE firewall setting...

NAEW1 by Investigator
  • 2788 Views
  • 51 replies
  • 6 Helpful

Landline not working after fibre installation

2 WEEKS AGO A BT OPEN REACH CHAP CAME TO INSTALL FIBRE WHICH HE DID AND CHECKED THE COMPUTER ALL WAS WELL BUT THE LANDLINES DID NOT WORK HE LEFT SAYING HE DID NOT KNOW ABOUT EE SO COMPLAINTRAISED AND  A GORDON WAS DESIGNATED TO CALL AND RESOLVE THE I...

Linking Product Accounts to EE App/Website

It seems I have the same problem as many other user of the EE service who have been switched over from BT.I am now 2 months into my new mobile/broadband contract and I still am unable to access my broadband account online either by using the App or t...

Smart hub plus parental controls

hi have received my smart hub plus and was activated yesterday but on the ee app is not showing any devices that are connected and not showing any parental controls to set up so I can give kids the password how do I fix this ps I am using a iPhone xs...

Paul4110 by Investigator
  • 837 Views
  • 5 replies
  • 2 Helpful

Packet loss on new fibre smart hub plus

Ive recently gone from phoneline broadband to fibre. I was on EE before and rarely had any latacy issues when playing games online.  Now ive moved to fibre, i seem to be getting the higher speed downloads but the packet loss every few seconds makes p...

aken1 by Visitor
  • 449 Views
  • 2 replies
  • 0 Helpful

Hi EE you delivered a EE broadband box - why

Hey folks,why have you delivered a ee WiFi box to me?It would have been lovely to have an email address to send a message to - but is seems like you have complex ways to get in touch.  Which is annoying. anyway can you pick it up, happy to give you m...

Ahmerm by Investigator
  • 700 Views
  • 6 replies
  • 0 Helpful