Broadband switch

DaveD303
Visitor

Trying to switch from BT to EE.

on the EE app prices for broadband start at £26.99 up to £71.99 depending on speed. When I select already a BT customer the only option is £75.81 unable to get a straight answer with online chat or phone call

1 SOLUTION

Accepted Solutions
Matt_124
EE Community Star
EE Community Star

When does your minimum term end with BT?

The move to recontract from BT to EE, while possible within your minimum term without having to pay any early termination fees, means you must maintain the same or higher cost when switching - they are not just going to write off your current contract that you have committed to.

This is the exact same as if you agreed to a package on BT and halfway through it said you want to cut what you pay in half - it can't be done as you have agreed to the terms.

If you instead wait until the end of your minimum term with BT (last 30-90 days), you would be able to get the kind of prices you have seen (depending on what is available at that time) as you have served out the agreement and would have a free choice of packages. If you are in this period or outside of your minimum term and are still restricted to All Rounder or Full Works packages, you may need to contact BT and ask them about packages on EE.

Its also likely the packages you are comparing are not exactly like-for-like. There are two aspects to this:

  • Speed Tier (such as Fibre 36 up to Full Fibre 900)
  • Additional features you may currently have if on a BT Halo package, which are not found on an Essentials package - these are only available on All Rounder or Full Works packages which are what you were likely quoted for. All Rounder would be roughly the BT Halo 3 equivalent, and Full Works the Halo 3+ equivalent.

The comparison of Essentials, All Rounder and Full Works packages can be found here: https://ee.co.uk/content/dam/help/terms-and-conditions/broadband/plans/ee-essentials-all-rounder-and... 

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13 REPLIES 13
Matt_124
EE Community Star
EE Community Star

When does your minimum term end with BT?

The move to recontract from BT to EE, while possible within your minimum term without having to pay any early termination fees, means you must maintain the same or higher cost when switching - they are not just going to write off your current contract that you have committed to.

This is the exact same as if you agreed to a package on BT and halfway through it said you want to cut what you pay in half - it can't be done as you have agreed to the terms.

If you instead wait until the end of your minimum term with BT (last 30-90 days), you would be able to get the kind of prices you have seen (depending on what is available at that time) as you have served out the agreement and would have a free choice of packages. If you are in this period or outside of your minimum term and are still restricted to All Rounder or Full Works packages, you may need to contact BT and ask them about packages on EE.

Its also likely the packages you are comparing are not exactly like-for-like. There are two aspects to this:

  • Speed Tier (such as Fibre 36 up to Full Fibre 900)
  • Additional features you may currently have if on a BT Halo package, which are not found on an Essentials package - these are only available on All Rounder or Full Works packages which are what you were likely quoted for. All Rounder would be roughly the BT Halo 3 equivalent, and Full Works the Halo 3+ equivalent.

The comparison of Essentials, All Rounder and Full Works packages can be found here: https://ee.co.uk/content/dam/help/terms-and-conditions/broadband/plans/ee-essentials-all-rounder-and... 

XRaySpeX
EE Community Star
EE Community Star

Basically when switching from BT to EE while you are still within your min. contract term with BT, you are not a new cust to the BT Group & so can only move to an equal or higher priced plan. What are you currently paying with BT?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@DaveD303 Also remember to consider the e-mail if you have anything set with BT, TV and Landline packages that you also will likely require to move if you have any off those also!

XRaySpeX
EE Community Star
EE Community Star

@JimM11 : When moved from BT to EE, you retain use of your BT Mail email addys.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@XRaySpeX Hope EE have sorted out now that the OP can do all that they could via the MyBT account when it closes.

Big difference keeping than administering e-mail accounts as required!

XRaySpeX
EE Community Star
EE Community Star

Sorry, @JimM11 , I dunno what you are on about! The only thing I recognise is "email" which I addressed.

Once you move while you keep your BT email addys, you can't change or admin them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Timbo45
Skilled Contributor
Skilled Contributor

@DaveD303 

Why on earth do you want to switch other than hoping to reduce your costs which it appears you're unable to do?

@Timbo45 How did your voip switch go, was it successful if you did it?

JimM11
Community Hero
Community Hero

@Timbo45 Thanks for replying, it's great to know that it all worked as expected!