Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43915 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84827 Views
  • 11 replies
  • 12 Helpful

No incoming calls on my landline

I recently converted to EE BT and since then my landline will not take incoming calls. I do not realize this until a friend called to see me to find out if I was OK because I had rang me 5 times and my landline just cut off. I am 80 years old. I have...

EE + gaming

Ever since changing over to EE i've had nothing but issues when it comes to playing games, ping shoots up to  600-1000 download speeds drop to 15-20mb - when calling customer services it resolves in no issues, at the same time we have also had issues...

Jaminski by Visitor
  • 384 Views
  • 2 replies
  • 0 Helpful

Resolved! Full Fibre 900 very slow speed.

Anyone having issues on the FF 900 package. Currently getting 69Mbps download. Restarted the Smart Hub Plus through the app and restarted the ONT. Only knew something was wrong as my son was complaining about lag and bandwidth upstairs.     

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TuckerUK by Established Contributor
  • 6025 Views
  • 10 replies
  • 3 Helpful

EE pay cancelation from other provider

When i signed up for EE broardband i was told they would pay off my cancilation with my previous provider, just trying to find best form of contancting EE without having to spend an hour on the phone can anyony point me in right directionThank you

Re: Landline not receiving calls from EE network.

I converted to EE on 20 May 2024 and since then my landline phone will not take incoming calls. Yes it is a EE BT issue. I am of the opinion that they have not done enough research on old handsets being about to take incoming calls. I am 80 and my fr...

Which TP link is best for Full direct fiber

I need to get a range extender and EE told me that TP links is the best as their boosters were described as steping stones where TP links was described as a modem and i want to know which is best to get that will act like a modem?

vasyear by Visitor
  • 381 Views
  • 2 replies
  • 1 Helpful