Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I am able to remotely log into SmartVPN for work on other networks, but not on my recently acquired EE Broadband.So the issue is not with the VPN software, but the EE broadband / settings.I tried to call 150, but got a bot.Can anyone direct me to...
Hello,Just a quick simple one here: Am I to expect the EE Wifi SSID to be broadcast from the Smart Hub Plus? Or is that only BT branded hubs? I recently moved from BT to EE and my Smart Hub Plus doesn't seem to be broadcasting it, which I find surpri...
Ordered the 1.6gb package with the new wifi 7 hub and was really excited to get it up on running which was due on the 30th of September. My equipment arrived today only to find out it was the older smart hub, rang up to tell them they had sent me the...
I’m switched from BT to EE however I’ve noticed the WiFi speed have went down rapidly. And also I want to use the EE app but it says my account number is incorrect?
I transferred my broadband from BT to EE in November 2023. I was unable to view my EE broadband billing and started a conversation with EE in Nov 23. Two formal complaints raised with EE and still active. 16 'guides' spoken to so far , all made false...
We recently changed to EE Fibre from BT copper. The broadband speeds are terrible. We are supposed to get upto 900mbps but in fact if we get 50 we can dance in the street. Currently fast.com on this laptop 22 mbps! The copper was faster than this....
I have just switched my broadband from Plusnet to EE . No problems setting up the router , I thought but I'm having troubles sending emails under my plusnet email address, its OK with gmail. I get this error message : Sending of message failed. An e...
i have issue a week ago i started experiencing during playing PUBG, when before everything was butter smooth, now reloading between battles can taken even 5 minutes when game hangs in the reloading screen, after extensive testing including placing pc...
Hi I must be missing some thing but where is the game and work mode ? Can’t see it I. The app plus when I try and activate my Xbox game subscription get error page in the app and same when I try and activate the discovery plus in the app just keeps g...
Hi all,I am moving to a new build house this week and the developer has informed us that the house has not been connected to open reach network yet due to infrastructure issues and will not be connected within the next couple months. Currently I am o...
