Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45135 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87783 Views
  • 11 replies
  • 12 Helpful

Payments

I have EE broadband and it's working well, my question is when a payment has been made can you see what card was made to account?It's not showing up on my bank statement!

Odin37 by Visitor
  • 350 Views
  • 2 replies
  • 2 Helpful

Broadband 10% OFF

Hi,I'm a broadband customer for 8 months now, I was thinking to switch my mobile phone to a pay-as-you-go EE mobile plan and I see on the site that I could get 10% off my broadband bill + free data on my mobile plan, but cannot find any detail on how...

cryonos by Investigator
  • 482 Views
  • 8 replies
  • 2 Helpful

Trying to connect my broadband to my ee account

I bought broadband through ee, everything though is done by BT. I’m trying to connect my broadband to my account as I’d like to now purchase a phone contract and I know I’m an existing customer. However I cannot find my billing account number. On my ...

Broadband randomly turns off

Hi i have a long ongoing problem with my broadband, it keeps turning off and back on again it does this at least a few times a day and sometimes more and when checking the logs for the router it just says that it was turned off so i think it a power ...

red light

hello ee. where is my internet????????? and I pay for services. only a red light

gingin008 by Investigator
  • 3032 Views
  • 9 replies
  • 1 Helpful

Resolved! Potential upload speeds VS BT

Hi all,I am in the process of finding a broadband provider at our new home which we are due to move in to at the end of this month. We are currently on Virgin Gig1 so are very spoilt, as both my wife and I work from home which involves spending most ...

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lenny01 by Explorer
  • 916 Views
  • 1 replies
  • 1 Helpful