Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44788 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87032 Views
  • 11 replies
  • 12 Helpful

Using Deco M4 as router

I've just switched from BT full fibre to EE full fibre 900mbI managed to replace my Bt hub with a Deco M4 in router mode by following guidance from a forum...  Does anyone know the details shown in the screenshot for EE? Thanks 

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Where is my router

My router was due with the apple box on 10th in readiness for connection today. The apple box arrived, but no router. Royal Mail have been unhelpful and their tracking is saying it’s still at their Northampton hub. When I spoke to EE this morning I w...

Jjhpaul98 by Contributor
  • 924 Views
  • 12 replies
  • 0 Helpful

Really poor service from EE

I waited seven months for my EE broadband to be fitted.  I can't tell you how many appointments were missed or an engineer turned up for them to kick my job into the long grass.  (About 30!) I'm on a main road with a telegraph pole the other side of ...

Hammerman by Investigator
  • 1005 Views
  • 9 replies
  • 6 Helpful

Resolved! Router Delivery.

I'm a new customer my broadband will be live on 27/02/23, when do you usually receive the wireless router is it a few days before or will they send it 2 weeks before?

bet9 by Investigator
  • 381 Views
  • 2 replies
  • 3 Helpful

High packet loss and spikes in ping

Any help would be greatly appreciated!Below is a charateristic ping test of my EE connection.A few notes:After switching from EE's default modem to some weird TP-LINK one I found at work, both ping and packet loss improved greatly to its current not-...

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