Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44114 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85354 Views
  • 11 replies
  • 12 Helpful

WiFi isn't working in house

Hi I have ee broadband and the past week it has been very slow or not working atall on the TV's in the house and phones keep losing the signal 

Nld by Visitor
  • 326 Views
  • 1 replies
  • 1 Helpful

Implementation time gigabit broadband

I upgraded about 6 months ago from 300mb to 500mb next morning the speed picked up straight away with no problems. I thought I would take advantage of the sale ending Thursday and upgrade again to gigabit. I got a text message 8am Friday morning sayi...

minibob by Established Contributor
  • 884 Views
  • 14 replies
  • 1 Helpful

Broadband Credit Check

I tried to order the Full Fibre Max broadband package and was told that they were unable to confirm the credit check and would be kept updated.It has been 5 days so far and have received no further emails or texts, does that mean the check failed or ...

Change eve installation date

I need to re-schedule this appointment please.  I have tried to phone but I amnot able to get through. I am currently in Florida and affected by the hurricane. Can this appointment be delayed by 2 weeks please ?

JFL85 by Visitor
  • 355 Views
  • 1 replies
  • 2 Helpful

Connectivity issues

We cannot connect to our Wordpress admin page and we've been advised that there are connectivity issues on the trace from our computer to the server’s IP.Can this be checked please?

Dennis66 by Established Contributor
  • 506 Views
  • 12 replies
  • 2 Helpful