Horrendous download speeds from everywhere on ee full fibre 500

[mikeyk2551]

I recently got EE's new fttp 500 service installed and am rather disappointed with the results

Let me start by saying this is not a problem in my home and according to EE customer support my line is ok

Here is a speed test (pointing at a german isp)

As you can see the download speed is horrendous (10/500) yet the upload is as advertised.. strange..

This result is the same on any international server and about half of uk ones including microsoft / linux distro downloads which i know have plenty of bandwidth. The only time i get 500mb is doing a speedtest to an isp very close to me in the uk

To me this says;

a) you have extremely agressive traffic shaping in progress (which your web site claims you dont do)

b) you have a very big routing problem on your or one of your partners backbone network devices

I would appreciate any help than can be given to fix this, appreciating it will need to forwarded to the relevant department

[Schockwave]

Hello @mikeyk2551 ,

Welcome to the community,

Why are you trying to check speeds that are further away, such as Germany, you need to do speed tests in the UK, which is nearest to you to give you the correct speed.

[mikeyk2551]

Well i was hoping to demonstrate it was a backbone issue with your network servers. It doesnt matter where.. the result is the same. Here is a download from microsofts main download server

Im 100% sure microsoft servers can do better than 8mb

BT Wholesale speed tester says the same thing

[JimM11]

@mikeyk2551 You do know that you are not talking to anyone from EE?

[Schockwave]

@mikeyk2551 , I am a customer like you, many of us are, staff will show as such, but thank you for putting that there.

That could be Microsoft taking a long time to download due to server being busy.

[mikeyk2551]

Its the same from anywhere though.. anything off local uk network is immediatly limited to 10mb

here is a test from BT

[mikeyk2551]

if theres anyone in the north west that has an fttp product that could check their speed with 'bt wholesale speed test' id appreciate it because if the problem is what i suspect it to be, it would be affecting a very large percentage of customers.

[Schockwave]

@mikeyk2551 unfortunately I am not in the northwest nor do I have the new high speed broadband, am still on a legacy broadband, sorry, no good to you.

[JimM11]

@mikeyk2551 Northwest of which geolocation, scotland england?

[mikeyk2551]

no worries.. appreciate the reply 🙂 im sure someone will pop up that can have a quick look eventually