Red light

Howard1692
Visitor

‎23-09-2024 06:13 PM

Solid red light on my parents EE broadband for 2 days (been restarted and reset several times)

Tests to the diagnostics bot say incident in local area (nothing I am aware of!) and a date 24hours ago for resolution 🙄 elderly parents who rely on internet for food and medication orders. 
I can't be at the address until Wednesday. Parents not confident to phone EE themselves. 
Any suggestions? 

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎23-09-2024 08:17 PM - edited ‎23-09-2024 08:50 PM

@Howard1692 Do you happen to know what type of broadband they have fttc/fttp, if later is the ONT modem red also? And from the help should you need it.

What the Lights on Your EE Smart Hub Mean | Broadband Help | EE

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎23-09-2024 11:22 PM

Which EE BB plan are they on? What EE router do they have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful