Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45913 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89394 Views
  • 11 replies
  • 12 Helpful

EE Broadband PayPal method option missing

I can't seem to have the option to pay my EE broadband bill through PayPal or Amex card is that something that could be added soon?I've seen that the PayPal option at least should definitely be there according to some wiki pages

moscab1 by Contributor
  • 427 Views
  • 1 replies
  • 0 Helpful

recharge broadband

Hi!i have shifted in an apartment which has EE broadband but not functional anymore due to finished contract etc. Can i recharge it for my use ,paying from my account

Resolved! Moving abroad

Hello,  I'am about to subscribe to a 24 month broadband contract but I'll probably move abroad within the next 12 months. Will I be able to terminate my contract without early termination fees ?  Thanks Leo

Resolved! EE Smart Hub Plus and digital voice

HiI am switching from BT to EE.  The switchover date is a couple of weeks away. I have just connected my new EE Smart Hub Plus and home phone using the digital adapter.  This is the same setup that I had with the BT router.  After a slight delay, the...

campbela by Investigator
  • 11683 Views
  • 14 replies
  • 2 Helpful

Charged for router i returned

I had ordered a router from both BT and EE. I never went through with the broadband for various reasons and contacted both BT and EE to order returns bag. I was told that the companies were merging and to send both routers back to the same address, w...

Hlarmour by Visitor
  • 735 Views
  • 1 replies
  • 0 Helpful

Broadband Dropping Out

Hello,I have recently made the switch from BT to EE broadband - moving from standard fibre to G Fast - in the past few months and recently I have been experiencing a large number of dropouts. Just this afternoon, I have had 4. When I go into the rout...

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Cortex by Explorer
  • 419 Views
  • 3 replies
  • 0 Helpful