Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've recently upgrade our broadband to full fibre 500. A technician came and was only able to do half the job beacuse aparently we have a blockage somewhere and he said he called someone else to come and finish the job (but didn't say when they would...
Quick question: can you move devices from 5g to 2.4 on ee router?Hi all,EE broadband signal is poor just now and I'm WFH. Ive logged into router and there are 9 devices using it just now with 7 on 5G and 2 on 2.4. Im assuming if i can move a few of...
The internet connection has been cutting out over last few days, I cannot find the link where I can report it online and the service checker isn’t working online, any help would be appreciated. Thanks
Hi I left EE broadband and my final bill is overpayment. How can I get refund. The customer service twice cut my call off when I ask for refund.
Hi, I'm currently running a Home server on my EE Home Broadband (Ubuntu Server 22), and when I try to access the public IPv4 address, it leads to the web interface of the router? Note, it times out whilst trying to connect via an outside network, but...
I'm considering upgrading to FTTP. I have been told that the new router for the FTTP is not compatible with the 'white discs' that I am currently using. I need these as we have an old cottage and getting the wifi in some places is impossible.Can the ...
Hi everyone, Thinking of leaving for a cheaper deal. I have just checked my area for deals and I can get a way cheaper deal from ee than what I am paying just now. Has anyone ever saw this before or felt with this before.
I am considering switching to EE Broadband (Full Fibre 150) but before doing wanted to check the features of the Smart Hub Plus. I have spoken to EE but "the technical department can't answer your question" so hoping someone here can help.Firstly, I...
I am from Talk talk broadband and used to get crazy fast speed of 160Mbps for the same price, now reason I moved from talk talk was intermittent connection issue, my new Essential: Fibre 67 is up and running and working but supposed get 66-76Mbps in...
How can turn off control parental?
