Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Placed an order to migrate from BT Broadband and Mobile to EE last night. The online process failed so had to phone the contact centre to get things sorted out. The only email I have received is the contract summary, I don’t have anything confirmin...
Can anyone help - I am trying to change the Broadband Primary DNS address - EE Smart Router(?) Firmware Version r0.44.5-R-507364 - thoughts, ideas gratefully received
How do I go about letting ee know I’m leaving at the end of my contract?
Hi allI've searched the forum and can't find this particular request or issue. I have a EE WiFi Disc with product code WE410443- OL and an EE Smart Hub SH20A and have not had success setting it up.I've tried the EE App which tried to connect via wire...
The page gives me a choice. Log in with my EE account number (this does not work), or log in with my mobile number. Well my mobile number is being transferred from my BT account to EE, and the page also doesn't recognise it.
EE are an utter nightmare avoid them. Migrated from BT 16 June 2024. Have spent every day since on the phone trying to solve one issue after another. They are totally useless. Have two DD and a bank payment. No idea what for. No confirmation or info...
We've been with EE full fibre with the back-up hybrid connect 4G router system for around 4 months and while the service is good when the router's connected, it feels clunky to have to manually restart the Smart Hub router every couple of weeks to re...
I was looking for some information regarding 'EE Wifi' & 'EE Wifi-X'.I have 2 lines at my address, 1 EE & the other BT. As soon as my BT service started I opted out of BT Wifi as I didn't need, or want it active. Since having both services (aprox 2 y...
since changing over from BT to EE broadband Facebook,Linkedin,X,Youtube,a Neighborhood Watch called Nextdoor also on the EE app when you press the manage icon and then press broadband it just sits there doesn't open i have been in contact with EE ab...
