Activation date and router
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19-11-2023 02:34 PM
Hi I recently started a contract for my wifi router and yesterday I received said router, I plugged it in and the router had a orange flashing light (I am aware that the orange flashing light means connecting to broader band) but I waited an hour but the orange flashing light was still there. I checked the cables which were all in correctly. So I am wondering if there something wrong or do I just have to wait for my activation date.
P.S. How do I find out my activation date as I am unaware of when it is
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19-11-2023 02:56 PM - edited 19-11-2023 02:57 PM
You need to wait for your activation date, of which you should've been informed.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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19-11-2023 03:11 PM
Hi I got an email saying that it should be online but still nothing is there anything else I should look out for
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19-11-2023 03:12 PM
Wait until midnight.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-11-2023 02:28 PM
Have you tried resetting the router?
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22-09-2024 12:07 AM
Hi, did you get it to figure it out? I am having the same issue.
they told me activation would be on 26th of September or before. So i am very confused.
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22-09-2024 06:43 AM
@Samiihaaa If you were told that it was the 26th Sept, then it is until Midnight of that date, that is on Thursday of next week, you should start to get text/email messages from EE to the status. There is no before. Who is your current ISP supplying your broadband?
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22-09-2024 11:37 AM
We have no broadband supplier, we are waiting for EE to get started.
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22-09-2024 12:05 PM
@Samiihaaa Then any e-mail/text you have had regarding installation or activation will be the earliest dates available and those may slip but you hope not, where did you get the statement from earlier " or before " this is highly unusual? Are you having an install done, or is it a self installation of the EE router?

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