Activation date and router

CarlDonohue
Explorer

Hi I recently started a contract for my wifi router and yesterday I received said router, I plugged it in and the router had a orange flashing light (I am aware that the orange flashing light means connecting to broader band) but I waited an hour but the orange flashing light was still there. I checked the cables which were all in correctly. So I am wondering if there something wrong or do I just have to wait for my activation date. 

P.S. How do I find out my activation date as I am unaware of when it is 

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

You need to wait for your activation date, of which you should've been informed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi I got an email saying that it should be online but still nothing is there anything else I should look out for 

Wait until midnight.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
wgwright
Skilled Contributor
Skilled Contributor

Have you tried resetting the router?

Samiihaaa
Explorer

Hi, did you get it to figure it out? I am having the same issue. 
they told me activation would be on 26th of September or before. So i am very confused. 

JimM11
Brilliant Contributor
Brilliant Contributor

@Samiihaaa If you were told that it was the 26th Sept, then it is until Midnight of that date, that is on Thursday of next week, you should start to get text/email messages from EE to the status. There is no before. Who is your current ISP supplying your broadband?

We have no broadband supplier, we are waiting for EE to get started. 

JimM11
Brilliant Contributor
Brilliant Contributor

@Samiihaaa Then any e-mail/text you have had regarding installation or activation will be the earliest dates available and those may slip but you hope not, where did you get the statement from earlier " or before " this is highly unusual? Are you having an install done, or is it a self installation of the EE router?