Merge accounts

Rosson241983 · ‎28-06-2023

Hi.
I have a pay monthly mobile contract with EE which I took out last November and obviously I have an EE account for this.
Now I have just signed up for one of the BT/EE Broadband trials and when I spoke to the operator they had to use an alternative email to create an account for this service.

I suppose my question is; can I merge the broadband account (which hasn’t started just yet) with my mobile account to save all the hassle of multiple emails and passwords and so I can manage it all in one place?

Thank you for any help.

XRaySpeX · ‎28-06-2023

Yes, if you've taken out EE BB. No, if you've taken out BT BB. Which is it?

What is this trial you talk of?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎28-06-2023

Yes, if you've taken out EE BB. No, if you've taken out BT BB. Which is it?

What is this trial you talk of?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)