Hello all. I'm trying to add the above item to my account but it keeps saying "Try Again Later". I don't have any other hardware extras on my account and my details are fine. Any idea what's going on?
I went into an EE shop and asked. It's out of stock but hasn't been updated on the site. Not sure why answers have been marked as solutions without my input but eligibility isn't the issue. And whilst I did manage to get through to a human after following the link, the person I spoke to didn't seem to understand that I wasn't trying to add a new phone.
Eligibility can depend on quite a few factors, so I'd recommend giving our customer service team a call so they can check your account and see what's causing this.
Did you have a look at the digital menu option on that link I sent @pacino23?
Some do find that an easier way to get in touch, but any option would work, as when you get through to a guide, they can transfer you to the right place if needed.
I went into an EE shop and asked. It's out of stock but hasn't been updated on the site. Not sure why answers have been marked as solutions without my input but eligibility isn't the issue. And whilst I did manage to get through to a human after following the link, the person I spoke to didn't seem to understand that I wasn't trying to add a new phone.
