Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44766 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86994 Views
  • 11 replies
  • 12 Helpful

Ticketmaster Access Issues

I've been on Sky Broadband for about 3 years, never had an issue accessing Ticketmaster...I switched to EE about a month ago and EVERY time I try and access Ticketmaster to buy tickets it thinks I'm a bot and blocks my access. Does anyone else suffer...

DodgeGT by Visitor
  • 69 Views
  • 2 replies
  • 1 Helpful

Resolved! EE broadband upgrade.

Dear EE Customer Service, I am writing to formally raise a complaint regarding the recent renewal of my home broadband contract, and the unexpected early termination fee that has since been applied. During a recent visit to one of your branches to re...

tomi676 by Established Contributor
  • 93 Views
  • 3 replies
  • 0 Helpful

EE Home Hub vs VPN

I recently switched to EE and have a brand new router.  However, I've just noticed that it won't let me access VPN websites.  I've checked that it's not my device causing the block, but the router somehow.  I've tried switching off IPv6, switching on...

Remote Access

I have just joined EE and have a brand new router. As my rental home is 180 miles from home I need to have remote access. Can I alter the settings on the router to allow this? If so how do I grant myself those permissions?  Thanks for any and all hel...

rupertc7 by Visitor
  • 130 Views
  • 3 replies
  • 2 Helpful

New to full fibre

I had the full fibre hardware installed today but it is connected to my original BT hub ( I wasn’t sent a new EE router) , should it be working because at present, it isn’t! ( the hub is constantly flashing purple) . The engineer said wait 4 hrs, I’m...

even after phoning a month ago to cancel my broadband I am still being charged