Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone,I’m having trouble getting my new broadband connection working and would appreciate some advice.SetupProvider: EERouter: Smart Hub 7 ProConnection: Full fibre (FTTP) via an Openreach ONTInstallation completed: 16 OctoberReceived an email ...
Hi all,I’m hoping someone can advise on whether what we’re looking to do is possible and how best to arrange it. I’m currently an EE customer with three mobile contracts in my name, covering myself, my mam and my dad. I manage and pay for all three. ...
HiI purchased a smart hub sh31b for a family member whom currently has a BT modem as I think the WiFi is faulty.I have plugged in the ee modem and connected an ethernet cable so that I can access the WiFi settings. The problem is it isn't connecting....
I'm having an absolute nightmare trying to view my broadband billI cannot see it online - it says I need to download the appI downloaded the app - it says I need to link the accountI tried to link the account, put in all the personal details - it say...
I am hugely disappointed with EE and would rate my experience at less than 1 out of 10. We took up the offer of an upgraded full fibre service and have been horrified by the service provided by EE and their agents (Openreach and Morrisons). After 7 s...
i have received a change over from plusnet to ee date of the 3rd november.. i think id like to saty with plusnet and get rid of my landline.. have i left it too late to cancel the change and if so once an ee customer can i cancell the landline..my co...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
I’ve just installed me EE broadband kit, upgrading from BT. All gone well so far. Good broadband connection, TVs, printer, PCs successfully operational on WiFi. But the Hybrid Connect box shows 3 solid red bars. It has connected to the hub with a sol...
Evening, been offline since 04:45 Tuesday 13th October, back and forth with the bot and guides who miraculous put complaints on for you then close them before you are even off the phone. Told we had a network issue in the area, argued this as I had a...
Changed from BT Broadband to EE. Some of my LG tv apps are not working, namely Prime and Netflix. They load but then are unable to play anything selected. BBC Iplayer working however. Run check on my phone and says my hub not working but it seems...
