Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've recently switched from 1000mbps on sky to 1600mbps on EE. Now everything I try to watch over 1080p on YouTube for example constantly stops and starts. Every few seconds. Absolutely appalling. Is this a common issue? Is there a fix?
Hello. I have full fibre 900 standard broadband plus digital phone for which I am charged £66,65 per month. I see other (particularly new) subscribers getting extremely good deals, compared to mine! Am I being unreasonable in thinking that I am bei...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
My broadband is flashing orange light for almost 6 hours. I try to refresh it. It’s not coming. I tried to switch it off and on but it’s not working please I need help.
Hi,I am moving into a newbuild home on the 21st of may and i have to have FTTP installed by an engineer.How do i arrange this? when ordering a full fibre package from i can activate it up until that date - does that mean an engineer will be able to a...
I’m trying to set up my UniFi dream router with my EE FTTP, I’ve followed all in instructions in this guide and I still can’t get it to authenticate. I have a smart hub 2 at the moment that works fine with the service, but when connecting to the UniF...
So I have recently moved from Virgin to EE 1.6GBS service. Everything is fine I get 1690mbs down and 113up The issue I have is the Video call quality on WhatsApp is shocking and keeps saying poor connection despite my phone getting 900mbs over Wifi....
I'm currently using EE's 1Gv service, and so have a Smart Hub Plus.I note that EE is now providing the Smart Hub Pro with Full Fibre services. Anyone upgraded? Is it significantly better? Worth the upgrade if £10 per month for the rest of my contract...
My FTTC/VDSL service was recently switched over to the new digital voice service. In my home i have a custom setup with 2 internet connections (One EE VDSL, the other ethernet wan into a third party load balancing router and 3 WiFi APs).I was shocked...
I can confirm that I bought an EE Smart Hub Pro recently from eBay. What a fantastic piece of kit this is.Turned it into a wireless access point. Basically, turned off the DHCP server in advanced settings -> IPv4 Configuration, and then connected a L...
