Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
been having buffering issues late at night so called support and they did a full remote router reset (without telling me this would boot off all connections) - managed to reset previous settings via the EE App but can't connect the wifi extender / bo...
Has anyone managed to successfully connect an AmplifiHD mesh to an EE WiFi 7 router? It’s taken a week or so, but the mesh is now extending my WiFi network and I can see and use all my wirelessly connected devices. However, none of the wired connecti...
I’ve started a new job which requires me to do zoom and teams from my home office. When I was working last I had BT broadband but I’m now on EE broadband …. Oh dear! My WiFi signal is just not reliable - call dropped out 5 times over a 2 hour zoom mi...
My parents are vulnerable and elderly, they've been cut off from WiFi and home phone calls. My dad can't use a phone as he's deaf and the app he uses to support him making calls does not work as it needs WiFi. My mum can't sort the problems as she's ...
Hi, I'm currently studying at De Montfort University through distance learning. I can't log in to my account with DMU https://mydmu.campuscoach.cloud/ when I am on EE at home. It works fine at work. I've spoken with the university and our IT company,...
Hi.I am moving house next month. I currently have an EE contract for another year. The new property has BT broadband. Please help me understand issues I may face. Is a direct switch possible without penalty? Anything else I need to be aware of in adv...
i swapped from BT a few weeks ago because the broadband was really bad,you stated i should change to EE,the broadband is even worse,please sort ASAP
Hi, I'm having an issue with port forwarding on my EE Smart Hub. Has anyone experienced this before?
Every 10-15 minutes the WiFi just loses connection and start flashing orange we have had this problem before with the power lead not giving out enough power too the router but we got sent a new lead but the same issue keep happening any idea on how t...
Hello Good Morning, EE has been sending me around in loops and their 0330 1234 150 number is broken. They asked me to press hash while I am dialed on that number to speak to an advisor, and when I pressed hash, I was then told, while still on the ph...
