Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
An ex from 4 years ago has just messaged to say EE have sent an email to his email address, adress to me with my name on talking about my account? We never shared an account and his email is nowhere on my profile etc. Also the app is saying that I'm ...
Cauld someone please advise why my Smart Hub 7 Pro has not updated to the latest firmware?The Web UI and EE App both state that my hub and 2 extenders firmware versions are r3.8.24-R-1531355-PROD-1 and I know there have been at least 3 updates since ...
Hello friends,Hoping someone can help me out here?We recently had our skybroadband replaced with EE fast fibre 300 (or whatever its called).It had initially been working well the first couple of days with all devices over the WiFi, however, day by da...
74 days since I signed up (and paid) for Fibre Broadband and Digital voice landline on the 30th of October 2025(VOL013-************) I signed up through the BT online chat portal - (I am in my 80s and I am hard of hearing - so I wanted a BT account ...
My broadband contract has expired and I have moved to satellite Broadband. Direct Debit has been cancelled. How do I return equipment to EE
Hi, My contract says a Free Upgrade to Full Fibre as soon as it is avaailable in your area from Fibre 67 Full Works, they now tell me this is available in my area but no mention anywhere about a Free Upgrade, How do I get this ?. Contact ends soon. ...
Internet connected but no devices are working either through WIFI or LANHelpline can see all devices but still nothing willwork.just keep getting messages about no secure connection
recently we got a fiber line ran in to the block but its been sat for weeks coiled up not connected to anything what can i do as my internet at the moment is bad and need fiber to get the speeds i want
We live in a dead spot for mobile and have to use mobile over wifi. We also have an unreliable electricity supply with frequent power outages. At present this is not a problem as we are still on the old copper system and the landline still works in ...
