Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI've not gotten round to updating my copper broadband for family health reasons but had Openreach email saying they coming round to update digital phone & putting me on core 67 which is FTTC even though full fibre is on my street. I will receive my...
I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?
This is not a query; this is a warning. EE's DVAs simply are too unreliable to be of any use. Bin them!Every incoming call answered by a phone connected to a DVA gets disconnected during the call. Tried with different DVAs and different phones - alwa...
Hi everyone, I have been receiving messages from EE about update of contact number and moving broadband to them. I'm not EE customer and nobody in my household. I've also received order number for this service with information that someone will come ...
I have recently transferred from Plusnet and the EE Wifi phone adapter for one of my existing phones needs to share the mains socket with other electrical equipment.However, the mains cable from another plug prevents the Wifi adapter from fully engag...
Tried signing up to new broadband deal via website, went through the whole application process whilst it was still show the prices. When I clicked continue it stated I already had a BT Account (historic at that address) then stopped offering me the ...
I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page. Usual full restarts have not cleared it. No current issues with service.
I have recently been sent a new Smart Hub. I already have an EE router. Can I just continue to use the old router and avoid all the hassle of switching? I do not have a land line as my phone (the actual hand set) gave up the ghost several years ago. ...
