Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Does anyone have any idea why this might be happening? Naturally EE do not.The Pro 7 Extender is set up and happily connected to the hub, everything looks good in the hub manager and the lights are solid aqua.The issue is that any device that connect...
Ella from Cardiff was excellent today giving advice. We've had repeated problems with the WiFi dropping off, yet every time we've contacted customer services we've been told that the connection was fine (speed tests done etc). One occasion they even...
I've been having issues with my Front Ring camera dropping off and disconnecting (rebooting hub reconnects camera for half a day). The rear camera is like RSSI-70 as well so has a very bad connection.I had this issue a while back and it was due to a ...
On Friday, I received a delivery of someone else's EE broadband Smart Hub. I couldn't not accept it as the courier just left it on my doorstep. I don't know who it belongs to as the name and address are only half printed on the label. Evri say that b...
I have recently got an EE Smarthub 7+ and full fibre broadband. Everything been mainly ok with high speeds.Yesterday started getting glitchy tv pictures on internet channels. Using ping shows packet loss. Working from home on video calls very difficu...
Surprised not to see this posted here. Posted for information only. I am a EE fibre (formerly BT fibre) user. In the last few weeks, my secure remote access to work has become unreliable, with DNS errors and network failures during login. After many ...
I had full fibre about three weeks ago. The EE app worked all that time. The app then updated yesterday and now I can't connect to the hub to see Wi-Fi controls, ect. I contacted EE and they said an update to correct this would be in two weeks. Anyo...
Im about to be charged a late fee unless i pay before midnight but the app is down so i cant get access to pay wifi bill
I’m stop my broadband since September do not understand why I received kit and mail to pay my bill
