Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m having issues using WiFi optimiser while online multiplayer .Download and upload speeds drop dramatically and cause more issues than solves.
Since changing to EE I cannot : Buy things from apps (that I previously could)Connect to my echo.(ditto)Watch amazon prime/netflix (ditto)Control my robot vaccuum (ditto)What's the likely cause? I've used all other online resources. My PC and mobile...
I am writing to formally register a complaint regarding the service provided under my 910 Mbps FTTP plan.On switching to this package, I was supplied with the EE Smart Hub Plus and charged £10 for delivery. Your customer service has confirmed the inc...
My WiFi has been cut off but I have a promise to pay on the 28th so can it be reconnected please
going on with the gaming package 1.6 my speed is up and dawn lagging at times my Internet speed doesn't stay at a performance it should believe me iv have a teck guy at my home twice he was a full of rubbish telling me anything just to blag us full o...
My WiFi isn’t workin for some reason it’s been payed but when I try connect says there’s no internet connection what’s going on
Hi, so basically, last Wednesday my EE bill went out via direct debit and the following day (Thursday) my broadband/TV/landline service with EE ended because I switched over to a new provider. Will I be eligible for a refund at all, seeing as I only ...
A strange and very annoying thing has suddenly happened over the last 2 days - both our mobiles in the house have been dropping off the Wi-fi.The Router is a ~3 month old EE Smart Hub Plus. To satisfy some older devices I have both 5 and 2.4 GHz band...
I want to document my experience with EE because I think other customers considering EE Full Fibre should know what has happened.I placed my Full Fibre order with EE on 7 August 2026.Weeks later, I still had no confirmed installation date. I repeated...
