Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
ive just got my bill through and it says im being moved plans, its the first i've heard of it and my account says my plan is ceased.should i just hope my plan switches or is this some weird error?
With my previous Fibre supplier I replaced their own router with a Nest WiFi Pro as soon as they were released. A few months later, I changed to the EE fibre 900 package. Due to my own lazyness, when it was activated I setup the EE Smart Hub Plus tha...
I am trying to set up my fire stick. I go thru all instructions, get to Join EE WiFi but in front of the instructions to do do I have a large Cookies screen which I cannot get rid of by using up and down arrows
We have a pay as you go package as we only use our landline for incoming calls. I haven't considered this before but are 0800 numbers free and carry no charges on pay as you go when phoning out?
How do I view the status of complaints I've raised, and complaints that have been raised on my behalf by EE people? I've looked everywhere I can think of on the website and app but I can't find anything. As background. I have a complaint that's not...
I have been looking for my account numbers but can’t find it , I didn’t get a welcome letter to tell me what it was.
On 23rd October my bb ceased. Following a complaint ,I received a visit from an engineer and two new routers . This was followed by another engineer when the problem was located and the bb and landline were restored. It appears that the cable in the ...
Afternoon All, Having some issues setting up smart WiFi and was seeing if the SH30A router is compatible with the SW10A smart WiFi that they’ve sent. it doesn’t connect via WPS or Ethernet but when I log into the router I can see the device is connec...
Just joined EE and already regretting it!broadband box arrived with smart WiFi and no hub. No one to talk to about how to get my hands on the hub. Anyone got any ideas?
Hi there all, Just writing to make sure I'm not going crazy - it's probably just a good idea to give you all a timeline of what's happened... 17/10/25: Service is enabled24/10/25: After a week of consistent operation, service is non-existent (orange...
