Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi folks,This is probably the millionth topic on this, maybe EE takes notice and actually fixes this poor excuse of a router!I've moved from Virgin not long ago and regret ever since. I've been given a Smart 7 Plus (?) which currently runs fw r4.27.1...
Hello,I have received my Smart Hub Plus broadband router in preparation of my broadband plan changing. I have stated in a previous post this will be due to a mandatory upgrade to my broadband.According to an email I received from EE, they say 'we'll ...
Intermittent Internet in the area; Internet provider is EE. Disappointing and shocking on a day like this, when everyone is watching the World Cup.
I have just been delivered a Smart Hub 7 Pro and a WiFi Extender 7 Pro.They will not maintain a connection. I've set them up to the letter and they appear to conect with them both turning solid acqua. But as soon as I move the Extender to a new locat...
I am wanting to give notice that I do not want to renew my Broadband, but the site keeps pushing me towards other solutions. Where I live gives a MAX download of 20Meg for £43 per month. Rediculous web site and I'm considdering reporting to OFCOM. ...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
HiI've not gotten round to updating my copper broadband for family health reasons but had Openreach email saying they coming round to update digital phone & putting me on core 67 which is FTTC even though full fibre is on my street. I will receive my...
I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?
This is not a query; this is a warning. EE's DVAs simply are too unreliable to be of any use. Bin them!Every incoming call answered by a phone connected to a DVA gets disconnected during the call. Tried with different DVAs and different phones - alwa...
