Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had a BT Openreach instillation visit booked for the other day, but they failed to turn up, despite receiving a text saying an engineer had begun work on my installation. This was extremely frustrating as my wife and I work nights so stayed awake a...
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...
Lat Friday I was supposed to transfer to EE from Vodafone. Vodafone service had stopped working in the morning but using EE router there was no service. I called and told 'order not completed' it will come by midnight. When next morning was no servic...
every month i get an email on the 15 saying my direct debit failed, my arranged pay date is the 16th so if you try to take payment the day before i get paid it will refuse the dirst debit... surely thats just common sense, how can my bank pay a bill ...
Anyone have any advice... following a home move EE could not complete the switch after several attempts. We changed to a new account and started fresh in new address for it to fail again. I think ive now placed over 10 orders and each one has failed....
Hi there,What the title suggests....went to reset my extender last night as it had started flashing green, and for the life of me, it will not reset or stop flashing green?There is nothing in the leaflet supplied with the device as to what this issue...
FCC HelloI have tried to get help but ee you can only text i need a new box on wall as mine is broken where you plug the red wire inany help please
Smart hub plus coupled with 2 smart wifi plus units, one of which is wired backhaul. Today noticed EE app displayed not only the 2 smart wifi units as normal, but there was an additional “extender” being displayed, along with “online” and “no signal”...
Since been sent to EE the internet is more worst paying 500mb more like 0.00050mb its a scam download speed monitor shows 500mbps but doesnt show constant like a graph you can see, Keeps timing out playing Playstation 5, when connecting devices drops...
