Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. I was sent a new router in February as the landline was now digital. To date I have had 3 routers, two adaptors and three engineer visits. I have spent over 15 hours on landline - when it works - trying to fix problems. It is an intermittent f...
My Internet is painfully slow to the point that I can't watch anything on Netflix and my Alexa keeps dropping out. I've tried testing my Internet speed on several occasions on the app but all I get is an poor message and to try again later. Any help ...
Dear EE.Currently in brighton and hove, the reception on boardband, non cellular data is averaging 300KiB/s.The network checker service is down. I am self-employed, in full time education, and my business relies on being online.I cannot work in these...
When i changed over to EE I was told the termination charges with my old supplier will be paid by EE.I have now recieved an email with the amount I need to pay. Can you advise me what I need to do next.
hi my broadband was supposed to start today but I’m trying to set it up but it’s not working.
I have just switched (10th July 2026) from Plusnet to EE Full Fibre 900 broadband via uswitch. All went very smoothly and the uswitch prices was £25.99 per month. Yesterday I received my first bill telling me that I will be paying £87.99 per month! I...
My wifi has been down now for 3 days. Ive had neighbours complain about the same this. Is this an area issue or is it just me. ??
I discovered today that EE are charging my elderly parents( 1 with dementia), the other registered blind £63 a month for broadband and international dialling.The breakdown was £17.50 for the dialling product which should cost them £2.50 for their usa...
Cauld someone please advise why my Smart Hub 7 Pro has not updated to the latest firmware?The Web UI and EE App both state that my hub and 2 extenders firmware versions are r3.8.24-R-1531355-PROD-1 and I know there have been at least 3 updates since ...
I moved from a full fibre BT package to EE 1.6bbps. Nearly three weeks and still not working. EE blame Openreach and vice versa so stuck in the middle. There seems to be no real SLAs by Openreach and EE don't seem to know what Openreach are doing. ...
