Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there,I'm trying to use the student discount offer on Student Beans to save 20% on the price of 900mbps broadband package, however when I go through the EE deal there is nowhere to add in the discount code from Student Beans.I can't find this anyw...
I have just moved over from BT to EE for my BB and been unable to pair the hub with the EE app.They replaced my BT smart hub after telling me it’s not compatible with the app, I now have the EE hub Plus and assured me that it would pair. Followed the...
HiI joined EE broadband about a week ago using the Wifi7 Smart hub and extender.A couple of issues:In the EE app, if I go into manage broadband, click on a connected device, then "add this device to a group". So i then Add a new group and click "save...
Why am I getting repeat requests to return kit. I have already sent it back and had an email saying it’s been received. I am still getting emails I have spoken to customer support and even got them to send an email to me saying they have received the...
After logging into my EE account online I only have access to my mobile bill. There is no sign of my broadband bill or landline bill and no way of emailing EE for guidance. Has anyone else had this issue and resolved it.Thanks
Hi, Just switched over from an old BT Hub to the New EE one but can't get my heating gateway (Salus It500) connected to the internet. Have plugged it into a LAN port (as with BT hub) but it doesn't connect..........any ideas?
I have terminated my EE broadband contract because I have left the UK, but they are still wanting my router back. Fair enough. EE have sent a returns bag but have failed to email me a returns label, despite several repeat requests. I have never, ever...
Currently on holiday in Spain and my BT internet mail has kicked me out. I have tried my password but it’s not accepting it ?? So frustrating Anyone help with this please much appreciated
My street has had all the full fibre infrastructure installed and I was successfully able to sign up to ee full fibre broadband with no major issues. My neighbours who were previously showing as being able to get full fibre (but were waiting for exis...
Hi all, recently moved to EE from BT so received a new EE router. After setting up had difficult with linking some items to the router and I am still unable to connect my Youshiko weather station. I have tried all he usual resets and tricks, disablin...
