Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43696 Views
  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84223 Views
  • 11 replies
  • 12 Helpful

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

ow259 by Investigator
  • 7143 Views
  • 134 replies
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Broadband red

I have regular ee broadband and have done for the last 3 years, my router has randomly gone red and says to call ee, however I can't as they aren't open. I have turned it off and on multiple times and have pressed the factory reset for 30 secs. Is th...

Resolved! WiFi 7 Dropping Connections

Is anyone else having issues with WiFi 7 Router loosing connections currently??Having been with Wifi 7 for a while (3+ Months) over the last couple of weeks I am experiencing various items that are connected to my WiFi losing connection, now normally...

Herbhead by Established Contributor
  • 454 Views
  • 6 replies
  • 3 Helpful

Strange EE Smarthub issue

So since around 3am last night my Internet went down. Solid green light on the router. Went through the whole power cycling process on the telephone with support. Internet came back after unplugging all cables. Resting for three minutes. And then tur...

WIFI

Hello MY WI-FI  increased recently how do I go around sorting this I don’t want the TNT on it any more as I don’t use it.  I just want to pay for the WIFI please 

Moving from virgin full fibre to EE part fibre

Just wondered if anyone had any adviceMoving home just got confirmation date.Current home virgin full fibreNew home only has part fibreCan I still use the EE switch option to move broadband as it offers to help with cancellation costs or will I have ...

EE Hub

On Friday I moved from BT to EE as part of an offer/upgrade.I've had all the confirmation emails and texts. Order showing as complete and final bill showing on BT account with first bill showing as due for EE. My question is, do I get a new EE Hub? O...

MarkC67 by Visitor
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  • 1 replies
  • 1 Helpful

All Devices Disconnect From Wifi

Ever since transferring from BT 500 full fibre which was very stable to EE broadband 7 we have had no end of problems with devices e.g. TV, phones, tablets, Alexa, dropping off WiFi irrespective of proximity to router. Restarting the Smart Pro hub ap...

Kembo by Contributor
  • 293 Views
  • 14 replies
  • 1 Helpful