Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Since receiving a new EE Hub August 2026 the Canon TR8550 will not connect. I feel somewhat aggrieved as I was forced to change from PlusNet to EE by the parent company BT.I've tried all the obvious such as turning off 5G. There appears to be no WPS ...
I have a situation in my house wiring where Openreach in the past have installed a master socket off an NTE5A and I wondered if anyone had come across problems if that has been done? I've only just stumbled across the issue and I can actually see how...
So over the years every engineer that comes to resolve my issues years fast.com to test the speed. I used Ee app , took 15 attempts as it never works , Iits stated I’m getting 700mbps but fast.com shows me to an iPhone I’m getting 4.2.Mbpsim paying £...
I Placed a migration order from Plusnet to EE by phone order for broadband and home phone in June 2026Equipment was sent out Just before the switch over 13th June for broadband and 19th June for home phone.Switch over date arrived still with Plusnet ...
Started maybe a week ago.Happens for wired and wireless. My broadband cuts out for just a few seconds, then reconnects. This leads to lag spikes in games and when watching twitch.Openreach came round and said the problem wasn't on their end. EE fir...
My contract is coming to an end, and naturally it's going up by £5 a month - I don't get anything extra for that of course. My problem though is that I will be moving when the house is sold and I do not want a 12 month or 24 month contract as I do n...
Hi there, I have switched from Vodafone boardband to EE recently. Openreach guy has come to me this morning but the installation was unsuccessful. I don’t know what to do next, would anyone help ?
We got a new hub, smart hub 7, I think. Changed the WiFi details to match the old one and almost everything connected without having to change any settings. The only thing that didn’t was my phone. I tried resetting the WiFi, MAC address, rebootin...
Hi I am moving house and EE will not transfer my package to the new address, It states on the website they Will give me like for like. I am getting 500mb Now at my old house for £37 .At my new address I will only get 40mb. And still pay £37 . They ar...
