Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE app tells me I have altered the aqua light successfully BUT the light stays the same. It is too bright. The router is fine. Chat of little use. Can anyone tell me how to alter the light please?
Does anyone have experience of having no broadband for at least 15 days and no updates from EE or BT - even the BT App still says they will fix it by 4 August. It’s now the 10th. They will give a non-confirmed fix date if I ring them but it keeps m...
So my contract ends in a few months, and i plan to downgrade as i do not need the speeds i have right now, but when i go to check out the broadband deals, the website refreshes by itself and forces me back to the home page where the renew contract bu...
Hi allI have always ran a mesh system for better coverage on all of my WiFi networks. The area that I've just moved to doesn't have fibre until later in the year so I'm stuck with slow speeds for now so I wanted to run a mesh again due to dead spots...
My parents had an extortionally high priced broadband and landline contract as the agent duped my father (now deceased).Trying to get a new cheaper deal but as an existing customer(contract expired) the cost qouted is still over £65.Mum doesnt use br...
I'll moving home to new address on 15th Sept 2026, can I do it online chat? I can't find it anywhere, thanks.
Hi there,This is a first post- so apologies in advance if any etiquette is broken.I had the misfortune to have to upgrade to full fibre when my BT contract expired- 12 months ago!The installation process was a nightmare and took nearly six months. I...
First time poster, new EE customerEvening all. Changed my SKY broadband to EE Essentials Full Fibre Gigabit. Bought it, Open Reach Engineer installed it and away we went no problems until the middle of last week. Got this package because we are all g...
Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...
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