Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm planning to switch to EE for FTTP broadband. I've had a couple of phone conversations relating to installation concerns, and ideally I'd like these resolved by a site visit, but this is not possible except on installation day.My questions are the...
Hi there, obtained a new ee hub a couple of months back, full fibre replacing the copper etc. We have a BT openreach master socket in the hallway, old style, and since the swap it seems very erratic. Phone line checks etc done by EE all say ok, but i...
Appalling App! Just moved my broadband to here, set up the Smart app Via the setup through app with sincere difficulties, I managed a way around it in the end. My purpose for the app is to control the WiFi due to me paying an extra £5 for WiFi enhanc...
I have permanently left the country and my broadband is expiring on the 25th of March 2026 and I am unable to cancel my broadband plan as I do not have a UK number anymore. I am also unable to cancel the plan on my phone, please can anyone help m...
Hello, changed over to EE from virgin about a month ago and the router stays online and connection stays on but on every streaming app it buffers almost every video/episode, struggles to load up thumbnails. Can anyone help with this?
How do i pay for my ee broadband if the person who owns the account isn’t available
My EE broadband has had some ridiculously long disconnects… just before it took EE a week to send someone from OpenReach to check it out, the router constantly flashed yellow. By now it keeps on disconnecting for longer times at night or in the day, ...
Sick to the back teeth of drop out on broadband from this garbage company. Why should i pay a contract when EE dont keep to their contract. Numbers are hard to find, check speed all i get is download the app, i am using the *** app. Never had this wi...
How do I actually go about cancelling my broadband. I've tried calling every number i can find. I've spent over 2 hours on the phone, spoken to 2 humans and had the phone dropped on me both times after a period of being on hold. Why is it so difficul...
My contract starts today. My hub keeps flashing orange. How long will it take to connect the WiFi
