Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have Galaxy S24 Ultra which recently got Android 17 with OneUI 9 update.It appears that since the upgrade my EE app can't pair with the hub:Smart Hub 7 ProHub Model: Smart Hub SH40J Firmware: r5.16.1-R-2011329-PROD-1I spent 2 hours on the phone to ...
Hello,I want to get an Eero Pro 7 in to replace my standard EE Wifi 6 hub.I can then take advantage of the new router and possibly add an additional one as part of a mesh but are there any known issues in the basics of replacing the EE supplied hub? ...
Got a renewal notice from EE just for broadband contract which finishes at the end of the calendar year, very simple. My son joined EE last week, he is paying 40% less than what I was offered, getting twice the speed, and has been sent some welcome ...
We've just been transferred to yourselves from BT. BT sent us a new Hub, however we have no information when or if we can get Fibre - we are still on copper. We keep getting emails and letters saying copper us being stopped but not receiving any furt...
My FortiClient VPN is failing to connect and gives "Timed out" when trying to connect. Connecting via mobile hotspot works fine which rules out config issue. On the Smart Hub I have disabled IPv6 and confirmed the LAN range does NOT clash with the ta...
I'm posting this because of how I was treated by EE support, not just because of the fault itself.What happenedWi-Fi calling stopped working on both my EE phones the day my broadband provider gave me a static IP. Nothing else changed. My O2 phone on ...
After upgrading from BT broadband to EE Full Fibre with the Smart Hub 7 Pro, I experienced repeated connectivity issues across Sky Q, an LG Smart TV, Sonos, an Aura picture frame, Alexa, a Windows PC. Several devices showed Wi-Fi but no internet acc...
Latest version of the app on android no longer connects to the hub and means no access to parental controls, security etc. App version is 5.95.1Previous version was fine.Running on a Pixel 10 with Android 17 latest build Factory resetting the hub, un...
Does anyone have any idea why this might be happening? Naturally EE do not.The Pro 7 Extender is set up and happily connected to the hub, everything looks good in the hub manager and the lights are solid aqua.The issue is that any device that connect...
Ella from Cardiff was excellent today giving advice. We've had repeated problems with the WiFi dropping off, yet every time we've contacted customer services we've been told that the connection was fine (speed tests done etc). One occasion they even...
