Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I want to view my EE month bill on the EE website, NOT the EE app !!! I’m 81 years old & just want to know what my bill is each month . Where can I see a PDF of my bill & not have to negotiate a stupid app that takes me round in circles &then say...
I need to disconnect the power to my hub for a few seconds. ( one minute max) I am concerned/scared in case it doesn't start again as I depend on it. How likely is it to reconnect and work as it is doing currently please?I have fibre to the premises...
This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.It allows ...
Hi Our business websites are being blocked to users who are coming through EE home broadband. Any suggestions for how I identify the issues please. The websites can be accessed when the advanced security is turned off. I've checked virustotal and no ...
Hi there,Have obtained a Smart Hub Pro and Wifi Pro via a 3rd party. I have the 900Mbps full fibre service and have a couple of issues.(1). After switching over and re-installing the EE app (only way to get the app to pair with PRO), it still shows t...
ive just got my bill through and it says im being moved plans, its the first i've heard of it and my account says my plan is ceased.should i just hope my plan switches or is this some weird error?
With my previous Fibre supplier I replaced their own router with a Nest WiFi Pro as soon as they were released. A few months later, I changed to the EE fibre 900 package. Due to my own lazyness, when it was activated I setup the EE Smart Hub Plus tha...
I am trying to set up my fire stick. I go thru all instructions, get to Join EE WiFi but in front of the instructions to do do I have a large Cookies screen which I cannot get rid of by using up and down arrows
We have a pay as you go package as we only use our landline for incoming calls. I haven't considered this before but are 0800 numbers free and carry no charges on pay as you go when phoning out?
How do I view the status of complaints I've raised, and complaints that have been raised on my behalf by EE people? I've looked everywhere I can think of on the website and app but I can't find anything. As background. I have a complaint that's not...
