Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I cancelled my broadband on Monday last week and just about to send the router back today. I left my contract 7 months early. I'm wondering if anyone has any idea what my final bill is likely to be if my monthly cost is £32.13? Is there an early term...
Where do I need to send my final virgin bill which included my leaving early penalty? EE said they would pay for it but I haven’t had any requests for this information.
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link t...
I have just been moved to EE under a new contract, as I need my phone moved to 5G, they told me to do the broadband at the same time as they are all one company.. now they are sending a new smart hub plus.. but I use BT discs and they are not compati...
Hi allAfter some shop maintenance, the broadband page now confirms the Smart Hub Pro is now available!Included by default with the 1.6gbps tiers and a £10 per month extra for any < 900mbps tiers (which I think is a great price for the spec on paper c...
Hi. I would like to know what is the cheapest home internet broadband for a single widow over 60 years old. I am for more than 10 years with EE. I already have 80GB per month on my mobile phone and I am moving to a new house. I don't need TV and land...
My PC works fine but when it comes to EE website, it is extremely slow. I have been a customer for just a few months and this has been slow from day 1. Is there any issue? Remedy?
Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty. had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...
A few weeks ago, a sales representative from EE came to my house and informed me that new fibre optic cables had recently been installed in the area. He asked if I would be interested in switching my internet service to EE, mentioning that the infras...
