BBC , itv , ch4 , ch5 HD not working

[Steve3251]

I have lost BBC ITV ch4 ch5 HD channels.

The signal strength is reported as 100%

The channels are working when I view direct to my TV.

I am tired of repeatedly having to reset my router and EE Pro box .

The Pro box is not fit for purpose. It does not work.

I am constantly making compromises to use this box .

Switching to IP mode is not a fix if it is not possible to fast forward through adverts on recordings , surely that is one of the reasons to record commercial channels.

I had none of these problems with the previous BT 4k box

When are EE going to fix this box

Do EE/BT have an alternative TV box that actually works.

[Michael_D · Accepted solution]

Hi @Steve3251 

Thanks for coming back to the community.

I can understand your frustration at losing the channels.

If this is still happening after resetting the router and the box, and re-tuning the channels, I would recommend speaking to our tech guides, who can look into this further for you and discuss the options.

Michael

[Steve3251]

Box switched off for 30 minutes and then the hd channels returned.

Its hardly a good solution.

I am extremely disappointed with this box .

[Michael_D]

I understand your frustration @Steve3251. If it keeps reoccurring, it would be best to speak to our tech guides for further help.

Michael

[zulu17]

If you have af figure of 100% for signal strength what is the signal quality value on the Box Pro ?  A low or fluctuating signal quality value will impact the availability/quality of the channels.

A common issue is when the signal received is too strong and is normally be easily resolved by inserting a variable attenuator to reduce the signal strength to say 85to90% whilst the signal quality should ideally be at 100%.