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Broadband Fibre from BT

Rosemarie-WRA
Investigator
Investigator

‎31-01-2024 01:30 PM - edited ‎31-01-2024 01:36 PM

EE advise they are taking all BT-Personal, but offer no EE-Sales contact.  BT advise they are moving Business-only, so can't respond to BT Personal-Sales...  We have both Business (looks like just Cancel & walk) & Personal (looks like add Fibre-67 - but online response is existing-BT, so contact BT...    How has anyone actually got in touch with EE-Personal Broadband  (FTC approx 80/20) )and/not Phone and/not TV ??

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎31-01-2024 01:35 PM

This is the EE Community. You need to enquire of that with BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rosemarie-WRA
Investigator
Investigator
In response to XRaySpeX

‎31-01-2024 01:39 PM - edited ‎31-01-2024 01:40 PM

See Enquiry text.  BT (Gateshead) say "no" =  Business-only...  See EE....  Trying to find a EE Personal-Sales Contact...

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XRaySpeX
EE Community Star
EE Community Star
In response to Rosemarie-WRA

‎31-01-2024 04:27 PM

Try calling EE Sales on +44 800 956 6000.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rosemarie-WRA
Investigator
Investigator

‎24-05-2024 11:23 AM

EE responded OK to Request for Switch-to-EE  of a Residential-Analogue @ York, but only via the EE-Number given as a Solution on this Community.  +44 800 956 6000.  It linked from EE @ Dundee, James Lees.  18-April-24 Switch ordered in that Call.  1-week later the Line was digitised by "BT"... and the Voice terminated, not switched. , Late-May & still no EE-account details or services.  The "BT" Account is receiving ongoing Bills including those ordered with EE.....  EE's "James Lees" now fails to resopond to Emails chasing... & EE-Complaints have not followed-up Formal-Complaint for Switch-Progress.   Has anyone else solved the backed-Switch to 18-April-24 I ordered ??   BT-online seem to think the Billing is BT-ongoing - definitely NOT - & not even an EE Start-Date yet...  With EE-Complaints section not even working, Help anyone ??  Thanks, hopefully.

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