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Time to Renew Your Broadband...

Alex_McNeil
Investigator
Investigator

I have a notification to say Time to Renew Your Broadband...

 

When does my contract end?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Alex_McNeil : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

 

When you reach the end of your min. contract term your bill will increase as you would've been informed when you took it out. Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

6 REPLIES 6
Mustrum
EE Community Star
EE Community Star

@Alex_McNeil  No one on here will be able to tell you. You could look for your original email, or give the Broadband Care Team a call, and see what they have to offer.

 

I have always found them accomodating on renewals.

XRaySpeX
EE Community Star
EE Community Star

@Alex_McNeil : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

 

When you reach the end of your min. contract term your bill will increase as you would've been informed when you took it out. Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Gautam
Visitor

Just want to find out when my contracts ends. Haven't got any notification but could not see any other way of sending you a message. I have a broadband contract and contracts for my mobile phone no.

xxxxxxxxxx and also for my wife's phone o. xxxxxxxxxxxx. Our landline no. is

xxxxxxxxxxxxx. 

Will appreciate a response.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

XRaySpeX
EE Community Star
EE Community Star

@Gautam : As I said earlier if you haven't kept the Welcome email you will need to call EE to find out when your min. term is up.

BTW: You are not sending EE any msgs by posting here but just talking to a whole bunch of users like yourself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lockwono
Visitor

When did my contract end?

 

JimM11
Brilliant Contributor
Brilliant Contributor

@Lockwono If you follow the advice given just above your posting that is your option.