TV can’t connect

[ChrisO4]

I have an oldish flat-screen Panasonic TV . I was on Virgin but have just moved house and installed EE. But EE/Openreach is telling me I can’t get TV because there is no suitable cable to connect my TV to the EE hub. Is this correct?

[Schockwave]

Hello @ChrisO4 ,

Welcome to the community,

Are you able to connect via wifi? That is what I` have done with my Panasonic TVs if I remember rightly? You should not need an ethernet cable to connect to the TV.

[Matt_124 · Accepted solution]

That's confusing. Openreach wouldn't have anything to do with any kind of connection within your home apart from the installation of the relevant cable from outside the home (FTTC Part Fibre or FTTP Full Fibre). They are purely on the infrastructure side.

Even then the EE Hub (sometimes referred to as a Router) does not connect to your TV (unless it is a Smart TV with it's own WiFi, but this is not required for the EE TV service as it uses its own hardware), the EE TV Box connects to your TV via a provided HDMI cable. The EE TV Box then connects to your EE Hub over WiFi or an ethernet cable.

If it is an old enough TV, it may not have HDMI I guess, but it would have to be almost ancient by tech standards. And EE would not prevent you from taking out the service due to this, they wouldn't know what kind of TV you have unless you tell/show them.

Was any further detail given and how were you informed of this?

[XRaySpeX]

Your old Panasonic TV probably has a Scart connection but no HDMI which the EE TV Box provides. You can get a Scart to HDMI Converter  to bridge the gap.

@Matt_124 : Panasonic held out longer than other manufacturers with Scart, altho' they did eventually introduce HDMI alongside.